Senior Consumer Insights Lead

Chewy; Boston (MA); On-site; USD 96,000 - 153,000; Full time

Benefits offered by this job

401k

Annual equity grant

New hire equity grant

Annual bonus potential

Pet insurance discounts

Multiple insurance options

Job summary

Chewy is seeking a Consumer Insights Manager in Boston, MA. You will lead small- to mid-sized research projects, support recurring insights programs, and translate data into clear business implications.

You will collaborate with marketing, analytics, product, and customer teams to connect insights across brand health, audience behavior, and competitive context. The role combines hands-on research with storytelling to drive customer-centric decision-making and optimize marketing, brand, and

Qualifications

• Bachelor's degree or equivalent practical experience.

Responsibilities

• Lead defined research projects from question to final story.
• Support brand health and measurement programs.
• Translate findings into actionable recommendations.
• Manage recurring insights workstreams and DIY survey platform.

Skills

Collaboration

End-to-end research

Analytical skills

Brand measurement

Media & audience measurement

Storytelling

Project management

Vendor coordination

Education

Bachelor's degree or equivalent

Tools

Survey platforms

Excel

Nielsen

MRI-Simmons

Numerator

YouGov

Job description

Chewy is seeking a Consumer Insights Manager in Boston, MA. You will lead small- to mid-sized research projects, support recurring insights programs, and translate data into clear business implications.

You will collaborate with marketing, analytics, product, and customer teams to connect insights across brand health, audience behavior, and competitive context. The role combines hands-on research with storytelling to drive customer-centric decision-making and optimize marketing, brand, and