Senior Consulting Engineer Japan - Global 24x7 DBMS Expert

ClickHouse; United States; Remote; USD 76,000 - 114,000; Full time

Job summary

ClickHouse is expanding its Support Services team and seeking a Senior Consulting Engineer to provide consultative support to enterprise customers worldwide. The role blends hands-on engineering, development assistance, and high-tier support across Consultative Support, Engineering, and Support.

The position is based in Japan with no office requirement and up to 35% on-site travel to Tokyo, collaborating with Product Management, Engineering, and Sales to shape roadmaps and customer solutions.

Qualifications

• 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.
• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems ("DBMS").
• Experience with public cloud providers (AWS, GCP, Azure) and their IaaS offerings (e.g. EC2).

Responsibilities

• Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation.
• Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and POCs.
• Provide architectural, technical, and migration assistance, including hands-on tasks.
• Work in Support Team handling L1 to L3 cases and communications when not actively assigned to projects.
• Partner with Product Management, Engineering, and Sales to influence product roadmap and account plans.
• Develop and assist with content such as Public/Internal Documentation, Knowledge Base, and benchmarks.
• Assist with hiring and mentoring new team members.
• Be available for scheduling and on-call needs for 24x7 global support, including up to 35% onsite travel.

Skills

Customer-facing communication

Cloud platforms (AWS/GCP/Azure)

Kubernetes

Linux/Unix

Distributed systems

DBMS / OLAP / Big data

Project/Program management

On-call / 24x7 support

Tools

EC2

Kafka

Kinesis

Spark

RabbitMQ

Job description

ClickHouse is expanding its Support Services team and seeking a Senior Consulting Engineer to provide consultative support to enterprise customers worldwide. The role blends hands-on engineering, development assistance, and high-tier support across Consultative Support, Engineering, and Support.

The position is based in Japan with no office requirement and up to 35% on-site travel to Tokyo, collaborating with Product Management, Engineering, and Sales to shape roadmaps and customer solutions.