Senior Consulting Engineer - AMER

ClickHouse, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

USD$500 Home office setup

Global Gatherings

Job summary

ClickHouse, Inc. is expanding its Support Services team and seeks a Senior Consulting Engineer to provide consultative support to enterprise customers.

The role blends hands-on engineering, development assistance, and high-tier support across consultative engineering and engineering. You will collaborate with Product Management, Engineering, and Sales, work with strategic customers, contribute to roadmaps, and create documentation.

Qualifications

• 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.
• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS.

Responsibilities

• Project Engineering & Consulting (50%): Design, architecture, integration, implementation, documentation, benchmarking, sizing, migration, and tooling on customer projects.
• Consultative Support (50%): Provide case-initiated consultative support for strategic users, onboarding, production launches, and POCs.
• Provide architectural, technical, and migration assistance, including hands-on tasks.
• Support team member for L1–L3 cases and communications when not on projects.
• Collaborate with Product Management, Engineering, and Sales to influence product roadmap and account plans.
• Develop content: Public/Internal Documentation, Knowledge Base, Learning, Reference Architecture, blogs, benchmarks.
• Assist with hiring and mentoring new team members.
• Be available for scheduling and on-call needs, including up to 35% onsite travel.

Skills

Communication

Customer-facing

Teamwork

Curiosity/learning

Problem solving

Public speaking

Tools

Kubernetes

Linux/Unix

AWS

Kafka

Job description

We are currently expanding our Support Services team at ClickHouse, which delivers exceptional service to our customers worldwide. We are seeking a Senior Consulting Engineerto join our global team, where you'll provide Consultative Support to our ClickHouse enterprise customers. The role uniquely blends hands‑on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support. You will work directly with a set of strategic customers, providing guidance, case answers, and technical oversight. Consulting Engineers will also be assisting with support cases for customers in our Support L1 to L3 tiers, particularly when not assigned to larger projects.

Responsibilities:

• Project Engineering & Consulting (50%):Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation. This includes research, benchmarking, performance and functional testing, reference architectures, sizing, migration, integration, development, and tooling.

• Consultative Support (50%):Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs).

• Provide architectural, technical, and migration assistance, including hands‑on tasks.

• Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects.

• Partner closely with ClickHouse Product Management, Engineering, and Sales to contribute to the product roadmap and account plans.

• Develop and assist with a wide range of content, including Public and Internal Documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, blogs, and benchmark results.

• Assist with hiring and mentoring new team members as we grow and scale.

• Be available for scheduling and on‑call needs to deliver high‑quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel.

Requirements:

• 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.

• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault‑tolerant, distributed database management systems ("DBMS").

• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.

• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)

Bonus points:

• Experience with ClickHouse

• Experience with OSS and open‑source technologies, as a user, community member, or contributor

• Experience with Azure, GCP or AWS

• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

You’ll love this role if:

• You have excellent communication skills and thrive in a customer‑facing role, collaborating closely with Support Services, Engineering, and Sales teams.

• You are self‑driven, curious, and eager to continuously learn and grow.

• You possess a mindset of teamwork, global engagement, empathy, and a drive for solving challenging problems.

• You have a sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases in the world.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote‑friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in‑person connection and offer opportunities to engage with colleagues at company‑wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start‑up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.