Senior Consultant: Requirements & Configuration Lead

Accela; United States; On-site; USD 110,000 - 120,000; Full time

Job summary

Accela is seeking a Senior Consultant to join our Professional Services team. This customer-facing role blends business analysis with hands-on configuration and cross-functional coordination to translate objectives into actionable artifacts that guide successful delivery.

You will lead elicitation workshops, document requirements, and translate needs into process flows, user stories, and implementation artifacts, enabling efficient, aligned project outcomes across stakeholders.

Qualifications

• 3-5 years’ experience in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
• Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
• Hands-on experience configuring enterprise software solutions based on discovery requirements.
• Demonstrated ability to coordinate effectively with cross-functional technical teams.
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
• Ability to think conceptually while maintaining attention to detail in configuration and documentation.
• Proven problem‑solving skills with the ability to recommend practical, best-practice solutions.
• Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
• Experience working within defined project scope and supporting change control discussions.
• Comfort in operating in fast‑paced, multi‑stakeholder delivery environments.

Responsibilities

• Lead structured requirements for elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements, and user stories.
• Develop current state and future state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Skills

Business analysis

Requirements elicitation

Stakeholder facilitation

Documentation

Cross-functional coordination

Job description

Accela is seeking a Senior Consultant to join our Professional Services team. This customer-facing role blends business analysis with hands-on configuration and cross-functional coordination to translate objectives into actionable artifacts that guide successful delivery.

You will lead elicitation workshops, document requirements, and translate needs into process flows, user stories, and implementation artifacts, enabling efficient, aligned project outcomes across stakeholders.