Sr. Consultant

Francisco Partners; United States; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, vision plans

401(k) matching

Health savings account

Flexible spending account

Life insurance

Disability coverage

Business travel insurance

Employee assistance programs

Job summary

Accela, Inc. is seeking a Senior Consultant to join our Professional Services team in the United States.

The role blends business analysis, requirements facilitation, and hands-on configuration to translate customer needs into actionable implementation artifacts, guiding successful delivery. You will lead workshops, document requirements, and coordinate with technical teams to ensure alignment and a smooth deployment of enterprise software solutions.

Qualifications

• Experience in requirements elicitation and stakeholder facilitation in complex implementations.
• Ability to map current-state and future-state business processes to drive design.
• Hands-on experience configuring enterprise software based on discovery.
• Coordinate across cross-functional technical teams to deliver solutions.
• Document requirements using standard techniques (process models, use cases, user stories).

Responsibilities

• Lead structured requirements elicitation activities (workshops/interviews).
• Facilitate discussions to align goals, constraints, and success criteria across stakeholders.
• Document and validate functional/non-functional requirements and business rules.
• Translate requirements into artifacts (process flows, user stories).
• Develop current-state and future-state business processes to identify gaps and opportunities.
• Use business process flows to guide design and implementation decisions.
• Configure systems aligned to approved requirements and best practices.
• Coordinate with technical, data, and integration teams on dependencies.
• Bridge business and technical teams to clarify intents and constraints.
• Guide customers toward standard solutions balancing needs and technical feasibility.
• Collaborate with Project Managers to manage scope and risks.
• Support testing/validation including UAT planning and defect triage.
• Contribute to go-live readiness through configuration validation.

Skills

Business analysis

Requirements elicitation

Stakeholder facilitation

Workshop facilitation

Cross-functional coordination

Documentation

UAT/support

Education

Process modeling

Use cases

User stories

Job description

About the Role

Accela is seeking a Senior Consultant to join our Professional Services team. The Senior Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands‑on configuration and cross‑functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery.

Specific Responsibilities

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
• Develop current‑state and future‑state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go‑live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

Required Qualifications

• Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
• Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
• Hands‑on experience configuring enterprise software solutions based on discovery requirements.
• Demonstrated ability to coordinate effectively with cross‑functional technical teams.
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
• Ability to think conceptually while maintaining attention to detail in configuration and documentation.
• Proven problem-solving skills with the ability to recommend practical, best-practice solutions.
• Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
• Experience working within defined project scope and supporting change control discussions.

Desired Qualifications

• Previous professional services or consulting experience (Big 5 consulting a plus).
• Government or public-sector domain expertise.
• Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices.
• Experience documenting and communicating cross‑functional workflows to support technical design and integration planning.

Compensation and Well-Being

The annual base salary range for this full-time position is $100,000–$120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accela’s U.S. team members will receive a generous benefits package consisting of flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well‑being benefits.

Equal Opportunity Statement

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.