Senior Consultant, Account Services Management - Plano, Texas

Dell Technologies Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dell Technologies Inc. in Plano, Texas, is seeking a Customer Delivery Executive within the Solutions Support as a Service team to support PowerEdge XE servers. This role focuses on leading end-to-end operations and ensuring high-value deals are delivered smoothly for customers and internal stakeholders.

The position emphasizes collaboration across teams, remote diagnostic support, and documentation of issues to ensure seamless service delivery and customer success.

Responsibilities

• Lead AI Server Support Launch Team and Tiger Team Playbook initiatives to orchestrate activities across a complex AI server pipeline.
• Coordinate across customers and internal stakeholders to ensure end-to-end operations for high-value deals.
• Provide remote diagnostic support and guidance on installation, operation, and configuration of Dell PowerEdge XE servers.

Job description

Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.

What you'll achieve

The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.