Senior Consultant, Account Services Management - Plano, Texas

Dell Inc.; Plano (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Dell Technologies is seeking a Customer Delivery Executive (CDE) for the Solutions Support as a Service team to support PowerEdge XE servers in Plano, Texas. You will oversee critical initiatives, coordinating across teams to deliver top-tier remote support, diagnostics, and guidance to customers.

In this role you’ll drive end-to-end service delivery, manage complex deployments, and document outcomes to ensure satisfaction and successful outcomes for enterprise clients in the AI server domain.

Aufgaben

• Lead AI Server Launch Team and the AI Server Operational Tiger Team Playbook initiatives.
• Coordinate activities across the AI server pipeline for high-value deals.
• Ensure seamless end-to-end operations for customers and internal stakeholders.

Jobbeschreibung

Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.

What you’ll achieve

The ISG Remote Support team is seekingPowerEdge AI Customer Delivery Executivesto lead two critical initiatives: theAI Server Support Launch Teamand the development of theAI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.