Senior Construction Defect Claims Manager

Frank Winston Crum Insurance; United States; On-site; USD 125,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Education benefit

Employee referral program

Job summary

FrankCrum is seeking a Senior Construction Defect Claims Manager in the United States to lead the construction defect claims team, drive effective claim handling, reserve adequacy, litigation oversight, and timely resolution. This role also focuses on developing claim professionals and guiding complex strategies within delegated authority.

You will collaborate with the Construction Defect Director of Casualty Claims to improve outcomes, monitor loss exposure, and ensure adherence to claims

Qualifications

• Ten (10) years of general liability claims handling experience, including substantial experience with construction defect claims.
• Five (5) years of supervisory or claims management experience.
• Demonstrated experience managing complex claims, evaluating coverage and liability issues, overseeing litigation, and exercising sound judgment regarding reserves and settlements.

Responsibilities

• Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and effective management of loss and expense exposure.
• Builds the technical capability and independent judgment of assigned adjusters through coaching, development planning, and guidance on complex claims.
• Identifies emerging claim exposures, inventory trends, and operational risks; evaluates their potential impact; and recommends action to the Director.

Skills

Construction defect claims

People management

Claims analysis

Litigation oversight

Reserving & settlements

Education

High school diploma or equivalent

College degree preferred

Job description

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

The Role You'll Play to Create Success

We are happy to announce a full-time Senior Construction Defect Claims Manager position filled with many exciting opportunities! This role contributes to the mission of FrankCrum by leading the assigned construction defect claims team and is accountable for effective claim handling, technical quality, reserve adequacy, litigation oversight, and timely, appropriate claim resolution. The role develops claims professionals, directs complex claim strategy within delegated authority, and partners with the Construction Defect Director of Casualty Claims to improve operational outcomes and manage loss and expense exposure.

1. Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and effective management of loss and expense exposure. Translates priorities established with the Construction Defect Director of Casualty Claims into team objectives, resource allocation, and operating practices.
2. Builds the technical capability and independent judgment of assigned adjusters through coaching, development planning, and guidance on complex claims. Identifies skill gaps and provides targeted learning opportunities to strengthen claim quality and team effectiveness.
3. Identifies emerging claim exposures, inventory trends, and operational risks; evaluates their potential impact; and recommends action to the Director. Leads implementation of approved responses and monitors their effectiveness.
4. Leads approved improvements to claim-handling procedures, workflows, escalation practices, and technical training. Uses claim trends and operational findings to establish improvement priorities, implement changes, and assess resulting outcomes.
5. Establishes clear performance expectations aligned with business objectives and claims standards. Monitors individual and team results, conducts performance discussions, and holds direct reports accountable for claim quality, productivity, timely action, and professional development.
6. Serves as a technical escalation point for complex and high-exposure construction defect claims. Directs investigation, coverage analysis, liability and damages evaluation, allocation, and resolution strategy within delegated authority, escalating material issues with clear analysis and recommendations.
7. Analyzes claim inventory, litigation metrics, loss and expense development, and reserve adequacy to identify trends and guide management decisions. Provides the Director with timely reporting, actionable insights, and recommendations to address adverse development and improve claim outcomes.
8. Reviews and authorizes reserves and settlements within established authority, ensuring decisions are supported by documented exposure analysis and resolution strategy. Escalates matters exceeding authority with timely recommendations and supporting rationale.
9. Reviews all new losses and directs timely claim assignment, initial handling priorities, and reserve evaluation. Balances workloads based on claim complexity, exposure, and adjuster capacity, and identifies resource needs for discussion with the Director.
10. Partners with the Director on staffing needs, candidate interviews, and hiring decisions. Administers company personnel policies consistently and aligns team responsibilities and development priorities with operational needs.
11. Oversees the assigned team's response to claim file audits and participates in file reviews to identify technical and operational gaps. Establishes corrective action plans, monitors completion, and verifies that improvements are incorporated into ongoing claim-handling practices.
12. Maintains management diaries and conducts risk-based claim reviews to ensure appropriate coverage decisions, reserving, documentation, communication, and timely action. Addresses handling deficiencies and escalated service issues to support consistent claim outcomes and adherence to applicable claims-handling requirements.
13. Oversees litigation management for the assigned claims inventory, including evaluation of defense strategy, counsel performance, litigation budgets, and opportunities for appropriate resolution. Directs adjustments within delegated authority and company protocols and escalates significant litigation risks to the Director.
14. Leads or contributes to assigned claims initiatives and cross-functional projects, establishing deliverables, coordinating stakeholders, and monitoring progress to support department priorities and successful implementation.

The Attributes We Seek

1. High school diploma or equivalent required. College Degree preferred.
2. Ten (10) years of general liability claims handling experience, including substantial experience with construction defect claims.
3. Five (5) years of supervisory or claims management experience.
4. Demonstrated experience managing complex claims, evaluating coverage and liability issues, overseeing litigation, and exercising sound judgment regarding reserves and settlements.
5. Demonstrated ability to lead claims professionals, manage inventory, evaluate performance, and implement effective claims management practices.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

1. Health Insurance is just twenty-five dollars per month for employee only coverage and a very low cost for family levels.
2. Dental and Vision Insurance
3. Short Term Disability and Term Life Insurance at no cost to the employee
4. Long Term Disability and Voluntary Term Life Insurance
5. Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
6. 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
7. Flexible Spending Accounts for Medical and Dependent Care Reimbursement
8. Health Savings Account funded by FrankCrum
9. Paid time off and holiday pay
10. Education Benefit Program at the IRS Maximum allowance
11. PTO cash out
12. Tickets at Work
13. Alero Financial and its robust credit union benefits program
14. Employee and client referral bonus programs
15. Disaster Relief Fund for employees

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "familyof employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

Pay Data
As required by applicable state and/or local regulations the following pay data provides a reasonable estimate of the compensation range for this position at the time of posting. FrankCrum may ultimately pay more or less than the posted pay range due to many economic and individualized considerations. The pay offered to the selected candidate will be based on factors including, but not limited to qualifications, knowledge, licensure, skills, abilities, work experience, education, budget, training, employment trends, internal wage considerations, market dynamics, certifications, geographical location, assessments, and other business and organizational needs. The annualized pay range at the time of initial posting for this position is $125,000-$158,000. These figures represent the annualized pay for both hourly and salaried types of positions and does not indicate employment is on a yearly basis nor remove the employee’s employment at-will status.
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FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.