Sr. General Liability Claims Representative

FrankCrum Staffing; Clearwater (FL); On-site; USD 63,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Flexible Spending Accounts

Education Benefit Program

Job summary

FrankCrum Staffing is seeking a Sr. GL Claims Representative to manage general liability claims with a focus on customer service and effective resolution strategies. Ideal candidates will have over 5 years of experience in claim adjustment, hold necessary licensure, and possess strong negotiation skills.

The position offers competitive benefits including zero-cost health insurance for employees, 401(k) plans, and paid time off. Join a recognized Top Workplace where employees are valued and celebrated for their contributions.

Qualifications

• Five (5) or more years of experience in adjusting commercial liability claims.
• Proven record of increasing responsibility and excellent customer service.
• Must hold proper public adjuster licenses in Florida and/or Texas.

Responsibilities

• Investigates and resolves general liability claims.
• Analyzes commercial policy language to make coverage decisions.
• Negotiates fair claim settlements.
• Documents all notes and file activity in a paperless claim system.

Skills

Claim handling

Commercial lines knowledge

Negotiation skills

Customer service

Education

College degree preferred

High school diploma or equivalent

Job description

Overview

FrankCrum is a Top Workplace. Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. FWCI has grown from a single-state insurance carrier to a company licensed in over 40 states and continues to expand. The firm is committed to doing the right things for the right reasons throughout the family of companies.

The role is described as Sr. GL Claims Representative, with opportunities to adjust an inventory of low to moderately complex general liability claims and assist in establishing the best and most cost-effective strategy for handling these claims.

The Role You'll Play to Create Success

We are eager to announce a Sr. GL Claims Representative position filled with many exciting opportunities. This role contributes to the mission of FrankCrum by adjusting an inventory of low to moderately complex general liability claims and assisting in establishing the best and most cost-effective strategy for handling this type of claim.

• Investigates, evaluates and brings to timely resolution an inventory of low to moderately complex general liability claims, some of which are litigated and may involve large property damage, bodily injury, inland marine and a subset of construction defect type claims, in accordance with established claim handling standards and applicable state regulations and laws
• Understands general liability coverage issues and can analyze and interpret commercial policy language with the facts of loss to reach appropriate coverage decisions and communicate the company’s position verbally and in writing, including reservation of rights and denial of coverage letters
• Composes a variety of written communications to insureds, claimants, attorneys and agents in a professional and error-free manner
• Understands and interprets construction contracts and applies risk transfer when appropriate
• Evaluates and documents damages to ensure accurate and timely reserves; escalates cases with potential exposure above authority
• Negotiates effectively and in good faith to achieve fair and accurate claim settlements
• Manages litigated claim files from inception to closure, collaborating with defense counsel to determine and execute an appropriate plan of action; brings litigated cases to resolution by negotiated settlement or trial as appropriate
• Negotiates the duty to defend and indemnify with liable insurers when appropriate
• Retains experts and vendors to achieve appropriate claim outcomes while mindful of loss adjustment expenses
• Manages assigned workloads to achieve quality and production goals while providing superior customer service
• Implements strategies to expeditiously close files and manage claims to a conclusion in the most effective manner
• Documents all notes and file activity in a paperless claim system and composes detailed periodic reports, including claim summaries and large loss notices as needed
• Communicates with other departments regarding developments on specific claim files and overall claim trends
• Demonstrates an understanding of reserving requirements and philosophies and maintains appropriate reserves on all assigned claim files

The Attributes We Seek

Keys to success in this position include an understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claim handling practice, as well as a moderate level of knowledge and skill in claim handling and litigation management. Five (5) or more years of experience in adjusting commercial liability claims, with a proven record of increasing responsibility, appropriate claim outcomes and excellent customer service is required. College degree preferred; high school diploma or equivalent is needed. Must hold proper public adjuster licenses in Florida and/or Texas and other states with the ability to obtain additional licenses as needed.

Our Competitive Benefits

Along with this great opportunity, FrankCrum provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan with company match and immediate vesting
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education Benefit Program at IRS Maximum allowance
• PTO cash out
• Tickets at Work
• Alero Financial and its robust credit union benefits program
• Employee and client referral bonus programs
• Disaster Relief Fund for employees

Whats Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also hosts monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row. FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic.

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

This job posting will remain open continuously and qualified applicants will be considered as applications are received. Pay data is provided as a reasonable estimate of the compensation range for this position at the time of posting, and actual pay may vary based on factors including qualifications, licensure, skills, abilities, and location. The annualized pay range at posting is $63,000 - $83,000. These figures represent the annualized pay for both hourly and salaried positions and do not indicate employment on a yearly basis or remove at-will status.

Equal Opportunity Employer statements and privacy notices apply as required by law.