Senior Configuration Technician – Networking & Systems

World Wide Technology, Inc.; Edwardsville (IL); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Parental leave

Tuition reimbursement

Job summary

World Wide Technology (WWT) is hiring for a production-level technician to perform configuration and testing of networking and telecom equipment. You will follow detailed instructions from Engineering and liaise with NAIC facilities to troubleshoot devices across multiple vendors.

The role emphasizes switching, routing, wireless, and server hardware, with responsibilities including OEM case facilitation, accurate paperwork for reverse logistics, and timely issue resolution.

Qualifications

• Associate degree in information technology or related field required.
• CCNA preferred.
• Minimum of 2 years’ progressive experience in related field.
• Experience working independently and in teams essential.

Responsibilities

• Troubleshoot vendor networking, wireless, telecom and collaboration devices.
• Troubleshoot equipment such as core network storage and server technologies.
• Open and resolve OEM cases and work with OEM engineers.

Skills

Troubleshooting

Networking

Communication

Teamwork

Documentation

Education

Associate’s degree in information technology or related field

Tools

Networking devices

OEM case handling

Job description

World Wide Technology (WWT) is hiring for a production-level technician to perform configuration and testing of networking and telecom equipment. You will follow detailed instructions from Engineering and liaise with NAIC facilities to troubleshoot devices across multiple vendors.

The role emphasizes switching, routing, wireless, and server hardware, with responsibilities including OEM case facilitation, accurate paperwork for reverse logistics, and timely issue resolution.