Associate Project Engineer 1st Shift NAIC3

World Wide Technology; Edwardsville (IL); On-site; USD 55,000 - 82,000; Full time

Job summary

World Wide Technology (WWT) seeks a technically skilled professional to join the Integration Technology Center team in a hands-on role supporting high‑performance IT deployments. You will assist in configuring networking gear, troubleshooting issues, and documenting procedures to enable smooth customer deployments.

The role emphasizes operational discipline, cross‑functional collaboration, and ongoing learning.

Qualifications

• Must have 2+ years of troubleshooting network technologies (routers, switches, servers).
• CCNA/CCNT or related certifications preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Assist in configuring and maintaining networking gear per specifications.
• Perform basic troubleshooting and fault isolation on devices and networks.
• Create and optimize work instructions and technical documentation.
• Support installation and configuration activities across multiple platforms.
• Ensure compliance with standards and maintain quality records.

Skills

Troubleshooting networking

Team collaboration

Documentation

Problem solving

Education

High school diploma or GED

Associate degree in IT or related field

CCNA or CCNT certification

Tools

Networking equipment (Routers/Switches/Servers)

Job description

Why WWT?**

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT's Integration Technology Center teams work in a climate‑controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

A Brief Overview

Work closely with the project engineer and to evaluate project requirements and documentation to drive for successful execution of customer expectations. Perform daily supportive tasks to execute and quality check all requirements to deliver world class supply chain solutions.

Essential Functions

• Assist in the execution of technology solutions per specifications and/or configuration instructions utilizing both industries and WWT best practices.
• Configuration of multiple vendor networking, wireless & collaboration devices.
• Assist in the creation and optimization of work instructions and further documentation.
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies
• Provide input for installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Ensures compliance with established codes, regulations, and standards
• Perform logical work to load OS (Operating system), loading license, and update firmware per customer requirements.
• Configuration of core network storage, server technologies or general telecommunication product where applicable.
• Help drive project's progress, from kick-off to final approval.
• Configure, upgrade, and troubleshoot equipment to confirm system/hardware is functional on a wide range of technologies.
• Help in design, development and model/prototype creation
• Provide and validate initial label template requirements per Customer specifications or WWT best practices
• Ensure quality records are maintained for both internal and external customers to validate requirements and equipment audits
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture.
• Provide input for the continual improvement of Customer production solutions

__________________________________________

Qualifications

• High school/GED required. Associate degree in information technology or related field preferred.
• A combination of education, training and experience may be considered in lieu of a degree.
• 2+ years’ experience in troubleshooting network technologies, including but not limited to routers, switches, and servers.
• CCNA or CCNT or related certifications strongly preferred.
• Experience at working both independently and in a team-oriented, collaborative environment is essential

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a "player coach" role by managing, reviewing and conducting the day‑to‑day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Ability to take instruction and independently execute on the directives.
• Ability to read engineering drawings (network designs documents, rack elevations)
• Knowledge of a broad range of network infrastructure cable types and best practices.
• Can conform to shifting priorities, demands, and timelines through analytical and problem‑sol