Senior Conference & Events Manager

C&W Services (S); New York (NY); On-site; USD 95,000 - 150,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Conference & Events Manager to drive the planning, execution, and excellence of internal and external events across a regional footprint. You will partner with Workplace Experience, Facilities, Security and client leadership to deliver outstanding experiences for employees and executives.

In this role you will lead event strategy, oversee operations from venue to catering, and mentor a small team of coordinators and reception staff.

Qualifications

• Exceptional interpersonal skills in person and over the phone/virtually.
• Must learn quickly and follow detailed instructions.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Able to lift 25 lbs and sit/stand for extended periods.
• Strong attention to detail and accuracy in service delivery.

Responsibilities

• Lead planning, coordination and execution of conference and event experiences from concept to completion.
• Provide strategic oversight of event operations including venue, AV, hospitality and logistics.
• Manage development and performance of Conference & Events Coordinators and staff.
• Coordinate requests and requirements with clients and internal partners to ensure successful delivery.
• Develop and maintain SOPs, service models and playbooks for consistency and scalability.
• Conduct post-event evaluations and drive continuous improvement.

Skills

Interpersonal skills

MS Office proficiency

Attention to detail

Verbal communication

Multitasking

Organizational skills

Dependability

Education

College degree

Tools

MS Office

Job description

Job Title

Senior Conference & Events Manager

Job Description Summary

The Senior Manager, Conference & Events is a regional role and will be responsible for conference services, workplace hospitality, an event operations for a high-profile corporate client environment. This role oversees the planning and execution of internal and external onsite events while driving operational excellence, service innovation, stakeholder engagement, and cross-functional collaboration. The position serves as a strategic partner to client leadership, Workplace Experience teams, Facilities, Security, and other service providers to deliver exceptional experiences for employees, visitors, clients, and executive leadership.

PRIMARY RESPONSIBILITIES

Event Strategy, Planning & Execution

• Lead the planning, coordination and execution of conference and event experiences from concept to completion for internal, external, executive, and VIP events.
• Provide strategic oversight of event operations, including venue readiness, audiovisual production, hospitality services, catering, logistics, and service delivery standards.
• Lead planning and execution support for executive meetings, board events, VIP visits, and high-profile client engagements, ensuring exceptional hospitality and stakeholder experiences.

Team Leadership

• Manage and support the growth and development of (4) Conference & Events Coordinators and (1) Executive Reception personnel.
• Assist with candidate interviews, hiring activities, onboarding, and staff development initiatives.
• Maintain knowledge of Cushman & Wakefield and client policies, procedures, and operational requirements relevant to the role.

Client & Stakeholder Management

• Coordinate organizer requests, modifications, and event requirements to ensure successful delivery.
• Respond to event-related challenges and service issues in a timely and professional manner.
• Maintain positive relationships with clients, guests, and stakeholders by anticipating needs and delivering exceptional service.
• Maintain close communication with Facilities, Security, and other service partners to support high-profile events.

Program Development

• Develop and maintain operational playbooks, standard operating procedures, service models, and supporting documentation to promote consistency, scalability, and service excellence.
• Establish, maintain, and continuously improve workplace hospitality and event service standards.
• Create and enhance streamlined event processes, tools, and workflows to improve operational efficiency.
• Maintain and enhance event management resources, knowledge repositories, and communication platforms to support operational consistency and employee engagement.
• Support regional and enterprise-wide initiatives through the development and sharing of best practices, operational standards, and workplace experience programs.
• Stay informed of industry trends, emerging technologies, and innovative event concepts to enhance service delivery and event experiences.

Performance, Reporting & Continuous Improvement

• Conduct post-event evaluations to measure performance, gather stakeholder feedback, and identify opportunities for improvement.
• Analyze event and service performance metrics, prepare leadership reporting, and recommend initiatives that improve customer satisfaction, operational efficiency, and program effectiveness.
• Monitor service delivery outcomes and implement continuous improvement initiatives across conference and event operations.

ADDITIONAL RESPONSIBILITIES

• Maintain positive morale of group and lead by example.
• Assist client community in a professional and supportive manner.
• Perform daily responsibilities with self-managed initiative (i.e., completing requests, meeting deadlines).
• Complete reports accurately and in a timely manner, with appropriate attention to detail.
• Assist with special projects as requested.
• Other duties and assignments as required to meet the needs of the business,.

POSITION REQUIREMENTS: SKILLS

• Exceptional interpersonal skills, both in person and via telephone displaying a high level of professionalism,
• Ability to develop, maintain and adhere to action items, responsibilities, goals and initiatives self-imposed or assigned.
• Be able to learn quickly and follow detailed instructions.
• Must be proficient in MS Office Suite to include Outlook Calendar, Word, Excel, and PowerPoint.
• Must be able to lift 25 lbs. and sit, walk, stand or bend for extended periods of time.
• Ability to provide consistently accurate service with acute attention to detail.
• Exceptional written and verbal communication skills
• Ability to multitask and manage multiple events, meetings or projects in a fast-paced environment for a variety of client representatives.
• Dependability and maturity strongly required with the ability to accommodate change when needed.
• Strong organizational skills

EDUCATION

College degree and/or related experienc