Senior Conference & Events Manager

Cushman & Wakefield; City of Rochester (NY); Presencial; USD 119.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement plan

Life insurance

Disability insurance

Paid time off

Descripción de la vacante

Cushman & Wakefield in the United States is seeking a Senior Conference & Events Manager to lead planning and execution of internal, executive, and VIP events across a regional client environment. You will oversee conference services, hospitality, A/V, catering, and operations to deliver exceptional experiences for employees, visitors, and leadership.

As a key partner to Workplace Experience, Facilities, Security, and client leadership, you will develop playbooks, standard processes, and

Formación

• College degree or related experience required.
• Minimum five years leading corporate event programs or equivalent.
• Experience in hospitality operations, workplace experience initiatives, or client-facing service operations preferred.

Responsabilidades

• Lead planning, coordination and execution of conference and event experiences from concept to completion.
• Provide strategic oversight of event operations including venue readiness, audiovisual, catering, and service delivery standards.
• Lead planning and execution support for executive meetings, board events, VIP visits, and high-profile client engagements.

Conocimientos

Interpersonal communication

Multitasking

Organizational skills

Detail orientation

Professionalism

Pressure management

Educación

College degree or related experience

Herramientas

MS Office Suite

Outlook

Word

Excel

PowerPoint

Descripción del empleo

Job Title

Senior Conference & Events Manager

Job Description Summary

The Senior Manager, Conference & Events is a regional role and will be responsible for conference services, workplace hospitality, an event operations for a high-profile corporate client environment. This role oversees the planning and execution of internal and external onsite events while driving operational excellence, service innovation, stakeholder engagement, and cross-functional collaboration. The position serves as a strategic partner to client leadership, Workplace Experience teams, Facilities, Security, and other service providers to deliver exceptional experiences for employees, visitors, clients, and executive leadership.

Job Description

PRIMARY RESPONSIBILITIES:

• Lead the planning, coordination and execution of conference and event experiences from concept to completion for internal, external, executive, and VIP events.
• Provide strategic oversight of event operations, including venue readiness, audiovisual production, hospitality services, catering, logistics, and service delivery standards.
• Lead planning and execution support for executive meetings, board events, VIP visits, and high-profile client engagements, ensuring exceptional hospitality and stakeholder experiences.

Team Leadership

• Manage and support the growth and development of (4) Conference & Events Coordinators and (1) Executive Reception personnel.
• Assist with candidate interviews, hiring activities, onboarding, and staff development initiatives.
• Maintain knowledge of Cushman & Wakefield and client policies, procedures, and operational requirements relevant to the role.

Client & Stakeholder Management

• Coordinate organizer requests, modifications, and event requirements to ensure successful delivery.
• Respond to event-related challenges and service issues in a timely and professional manner.
• Maintain positive relationships with clients, guests, and stakeholders by anticipating needs and delivering exceptional service.
• Maintain close communication with Facilities, Security, and other service partners to support high-profile events.

Program Development

• Develop and maintain operational playbooks, standard operating procedures, service models, and supporting documentation to promote consistency, scalability, and service excellence.
• Establish, maintain, and continuously improve workplace hospitality and event service standards.
• Create and enhance streamlined event processes, tools, and workflows to improve operational efficiency.
• Maintain and enhance event management resources, knowledge repositories, and communication platforms to support operational consistency and employee engagement.
• Support regional and enterprise-wide initiatives through the development and sharing of best practices, operational standards, and workplace experience programs.
• Stay informed of industry trends, emerging technologies, and innovative event concepts to enhance service delivery and event experiences.

Performance, Reporting & Continuous Improvement

• Conduct post-event evaluations to measure performance, gather stakeholder feedback, and identify opportunities for improvement.
• Analyze event and service performance metrics, prepare leadership reporting, and recommend initiatives that improve customer satisfaction, operational efficiency, and program effectiveness.
• Monitor service delivery outcomes and implement continuous improvement initiatives across conference and event operations.

ADDITIONAL RESPONSIBILITIES:

• Maintain positive morale of group and lead by example.
• Assist client community in a professional and supportive manner.
• Perform daily responsibilities with self-managed initiative (i.e., completing requests, meeting deadlines).
• Complete reports accurately and in a timely manner, with appropriate attention to detail.
• Assist with special projects as requested.
• Other duties and assignments as required to meet the needs of the business,

POSITION REQUIREMENTS: SKILLS

• Exceptional interpersonal skills, both in person and via telephone displaying a high level of professionalism,
• Ability to develop, maintain and adhere to action items, responsibilities, goals and initiatives self-imposed or assigned.
• Be able to learn quickly and follow detailed instructions.
• Must be proficient in MS Office Suite to include Outlook Calendar, Word, Excel, and PowerPoint.
• Must be able to lift 25 lbs. and sit, walk, stand or bend for extended periods of time.
• Ability to provide consistently accurate service with acute attention to detail.
• Exceptional written and verbal communication skills
• Ability to multitask and manage multiple events, meetings or projects in a fast-paced environment for a variety of client representatives.
• Dependability and maturity strongly required with the ability to accommodate change when needed.
• Strong organizational skills

EDUCATION

• College degree and/or related experience and training preferred.

EXPERIENCE

• Minimum of five years leading corporate event programs, planning events, hospitality operations, workplace experience initiatives, or related client-facing service operations (or an equivalent combination of education and experience enough to successfully perform the essential duties of the job).

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 119,000.00 - $140,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”