Senior Concierge - Customer Experience Lead (Gainesville)

Cloudwave Technologies Pvt Ltd; Gainesville (FL); On-site; USD 76,000 - 108,000; Full time

Job summary

CloudWave Technologies is seeking a Senior Concierge in Gainesville, FL who loves Customer Service. This role blends ownership with a flexible schedule as you monitor quality, guide conversations to decisions, and protect the customer experience as volumes spike.

You’ll bring practical organizational skills, calm under scope changes, and a bias for asking the right questions. The team values candid collaboration and opportunities to grow into a senior, mentor-led position.

Qualifications

• 5+ years of facilitation or coordination experience.
• Strong decision-making and communication skills.
• Ability to organize work under pressure and adapt.

Responsibilities

• Monitor work quality and flag issues before escalation.
• Maintain accounts during peak volumes and protect customer experience.
• Build learning habits and share knowledge with the team.
• Guard the customer experience during scope changes.

Skills

Decision making

Organizational skills

Risk surfacing

Questioning attitude

Facilitation

Job description

CloudWave Technologies is seeking a Senior Concierge in Gainesville, FL who loves Customer Service. This role blends ownership with a flexible schedule as you monitor quality, guide conversations to decisions, and protect the customer experience as volumes spike.

You’ll bring practical organizational skills, calm under scope changes, and a bias for asking the right questions. The team values candid collaboration and opportunities to grow into a senior, mentor-led position.