Senior Computer Technician

Lane Regional Medical Center; Zachary (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lane Regional Medical Center in Zachary, LA seeks a Senior Computer Technician to join the first-level response team, supporting hospital staff with hardware, software, and connectivity issues. You will serve as a technical resource and contribute to IT projects.

Responsibilities include helping staff by phone and desk, installing and upgrading hardware and software, diagnosing network problems, documenting tickets, and participating in after-hours on-call rotations.

Qualifications

• Associates degree or equivalent IT experience required.
• Minimum of two years hands-on operation experience.
• Repair of computers and peripherals.

Responsibilities

• Provide helpdesk support to hospital staff.
• Install, configure, diagnose, repair, and upgrade hardware and software.
• Troubleshoot device network connectivity.
• Maintain helpdesk documentation and inventory.
• Participate in IT projects and policy improvements.
• On-call rotation after hours.

Skills

Helpdesk support

Hardware troubleshooting

Software troubleshooting

Network diagnostics

Technical documentation

Customer service

Education

Associates degree in Information Technology

Equivalent IT experience

Job description

The Senior Computer Technician will perform as part of the first-level response team for hospital staff issues concerning all hardware, software, and connectivity. They will serve as a technical resource and take part in various IT projects.

• Participate in Helpdesk operation, answer phones, and provide technical support to hospital staff
• Install, configure, diagnose, repair, maintain, and upgrade computer hardware, peripherals, and software throughout the hospital
• Troubleshoot device (computer, server, printer, phone) network connectivity issues
• Implement and maintain industry standard and best practices for helpdesk operations
• Work alone or with other team members to improve IT policies and operating procedures
• Participate in IT projects of varying size and scope
• Maintain current and accurate documentation, including helpdesk tickets, inventory tracking, software licensing, and other information
• Work on projects alone or on teams consisting of IT and non-IT staff.
• Participating in after-hours on-call rotation.

Education and Experience:

• Associates degree preferred or equivalent IT experience.
• Minimum of two (2) years in hands-on operation
• Repair of various computers and peripherals

Qualifications

Education

Required

Associates or better in Information Technology.

Equal Opportunity Employer
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