System Technician

Shannon Medical Center; Big Spring (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Shannon Medical Center is seeking a Computer Support Tech II to maintain, analyze, and repair hospital computer systems, hardware, and peripherals; provide level II help desk support; manage user accounts and security; document changes and upgrades.

The role focuses on responding to calls, emails, and internal requests to ensure uptime, updating policies, maintaining hardware inventory, and supporting EPIC/BCA management as needed within a hospital IT environment.

Qualifications

• Two years of experience as a Computer Support Tech I.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Provide second-level support to users and Tech I, taking on difficult tasks escalated from level I.
• Answer the phone and deliver first- and second-level support for hospital systems.
• Provide after-hours computer/system support with minimal escalation.
• Update and maintain policies.
• Keep an up-to-date hardware inventory.
• Track hard drive lifecycles.
• Update system information for each software application.
• Assist with BCA management using EPIC.
• Perform other duties as assigned.

Skills

Help desk support

Hardware troubleshooting

User account management

Security access control

Customer service

Education

High School Diploma, GED, or equivalent

Tools

EPIC systems

Job description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Provides level II help desk support which could include tickets from helpdesk calls, email, direct contact, or internal team members.

Performance: Position Specific Essential Functions

• Provides exceptional second level support to users and Tech I positions taking on more difficult tasks escalated from level I solving issues without assistance from systems level support.
• Answers the phone in a professional manner and provides first and second level support for hospital systems solving most first and second level issues before sending the call to systems level.
• Provides outstanding after hours computer/system support rarely missing a call from hospital operators. Able to solve most issues without the support from coworkers.
• Updating and maintaining policies.
• Keeping a current inventory of hardware.
• Track hard drive life cycles.
• Update system information of each software application.
• Assist with BCA management with EPIC
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent

Experience:

• Required
  • Two years of experience as a Computer Support Tech I