Information Technology Tech

Madison Parish Hospital; Tallulah (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Madison Parish Hospital is seeking an IT Technician to provide first-level technical support for staff, manage desktops, laptops, printers, and mobile devices, and troubleshoot hardware and network issues within the hospital network.

The role emphasizes HIPAA compliance and adherence to hospital IT security policies, with on-call rotation and collaboration with the IT team on projects and upgrades. An associate degree in IT or related field is required and 1–3 years of experience is preferred.

Qualifications

• 1-3 years of IT support experience, preferably in a healthcare environment.
• Familiarity with HIPAA and healthcare IT security practices.
• Associate degree in IT, Computer Science, or related field is required.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills for clinical and non-clinical staff.

Responsibilities

• Provide first-level technical support for hospital staff, responding to help desk requests promptly.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices within the hospital network.
• Troubleshoot hardware and network issues and escalate unresolved problems as needed.
• Maintain hospital network security by assisting with updates, patches, antivirus protection, and access controls.
• Ensure HIPAA compliance and hospital IT security policies when handling PHI.

Skills

Troubleshooting

Communication

HIPAA knowledge

Windows

Analytical

Education

Associate degree in IT or related

Tools

Office Suite

Networking basics

Job description

Provides technical support and maintenance for the hospital's computer equipment. This role ensures reliable operation of technology tools and functions that support patient care, staff efficiency, and hospital operations. The IT Technician is responsible for troubleshooting, problem resolution, and assisting staff with hardware, and system needs in compliance with hospital policies and healthcare data security standards.

Duties/Responsibilities

• Provide first-level technical support for hospital staff, responding to help desk requests in a timely manner.


• Install, configure, and maintain desktops, laptops, printers, and mobile devices within the hospital network.


• Troubleshoot hardware and network issues and elevate unresolved problems as needed.


• Maintain hospital network security by assisting with updates, patches, antivirus protection, and access controls.


• Ensure compliance with HIPAA and hospital IT security policies when handling patient data and protected health information (PHI) under the guidance of HiTech.


• Assist HR with onboarding new staff by setting up accounts, access permissions, and necessary devices, when applicable.


• Maintain accurate documentation of IT support activities, system changes, and asset inventory.


• Collaborate with IT team members to support projects, upgrades, and system implementations.


• Provide user training and education on hospital systems, security practices, and software applications.


• Participate in 24/7 on-call support rotation as required.


• Other Duties as assigned

Required Qualifications

• 1-3 years of experience in IT support, preferably in a healthcare environment.

Education

• Associate degree in Information Technology, Computer Science, or related field, required.

Required Skills/Abilities

• Familiarity with HIPAA compliance and healthcare IT security practices.


• Strong troubleshooting, problem-solving, and analytical skills.


• Excellent communication and interpersonal skills to work effectively with clinical and non-clinical staff.


• Proficiency in Microsoft Windows, Office Suite, networking fundamentals, and common IT support tools.


• Ability to prioritize tasks and work under pressure in a fast-paced hospital environment.

Physical Requirements

• Ability to sit, stand, bend, and work at a desk or computer for extended periods.


• Must be able to lift and move equipment up to 30 lbs.


• Occasional travel between hospital departments and affiliated locations.

Working Conditions

• Hospital/office environment with frequent interaction with clinical and administrative staff.


• May require evening, weekend, or on-call hours to support hospital operations.


• Exposure to stressful situations when resolving urgent technical issues impacting patient care.