Associate Help Desk Technician

Baptist; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Baptist is seeking an IT Help Desk Technician to provide initial employee support for technical inquiries via phone, email, and messaging. You will assess problems, resolve basic issues, and troubleshoot software and hardware on laptops, desktops, tablets, and smartphones.

This role includes logging tickets, assisting with hospital information systems, and taking on-call shifts as required. Overtime and callbacks may be needed.

Qualifications

• 2 years experience or educational equivalent of Associate's degree.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Education

Associate's degree

Job description

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.

Responsibilities

• Provides technical assistance to computer system users.
• Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
• Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
• Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
• Contributes to evaluation and maintenance of existing support documentation.
• Completes assigned goals.

Specifications

Experience

• 2 years experience or educational equivalent of Associate's degree.
• 2 years experience or educational equivalent of Associate's degree.