Senior Computer Specialist - Ambulatory Business Operations

FHLB Des Moines; Seattle (WA); Hybrid; USD 80,000 - 105,000; Full time

Job summary

UW Medicine is seeking a Senior Computer Specialist to provide IT operations expertise and end-user support across ambulatory clinics. The role includes EpicCare support, policy development, and hands-on training for UW Medicine staff in various formats.

The position emphasizes proactive issue resolution, collaboration with stakeholders, and ongoing improvement of training materials to ensure efficient and reliable clinic operations.

Qualifications

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field.
• At least two years of experience in an acute or ambulatory care setting.
• Minimum one year of experience in technical computer training or end-user application support.

Responsibilities

• Implement industry best practices in IT operations for efficiency, security, and reliability.
• Develop ambulatory operations policies aligned with regulatory requirements.
• Provide comprehensive EpicCare application support and user troubleshooting.
• Deliver end-user training for Epic and other software in multiple formats.

Skills

Technical training

End-user support

EpicCare support

IT operations

Education

Bachelor's degree in computer science/related field

Tools

EpicCare

Job description

Job DescriptionUW Medicine - Ambulatory Business Operations has an outstanding opportunity for a Senior Computer Specialist.WORK SCHEDULE100% FTEDay ShiftHybrid ScheduleDEPARTMENT DESCRIPTIONUW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and across the UW Medicine enterprise, and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.POSITION HIGHLIGHTSProvide technical and operational subject matter expertise, training, technical support, and operational alignment within the ambulatory network and across UW Medicine. This position will lead some groups, meetings, technical projects, Ops Essentials training, and activities including the Mission Forward clinic operations activities and ongoing front office operations meetings.PRIMARY JOB RESPONSIBILITIESImplement industry best practices in IT operations, ensuring adherence to standards for efficiency, security, and reliabilityDevelop and refine ambulatory operations policies to align with organizational objectives and regulatory requirementsProvide comprehensive application support for EpicCare utilized in ambulatory clinics, assisting users in troubleshooting and optimizing system usageProactively identify technical and workflow barriers, collaborating with stakeholders to address and resolve issuesDeliver effective training on Epic and other business software to both new and existing UWMC staff through various formats including in person in conference or computer classrooms, online, or at the elbow in a clinicDevelop and update end-user training materials to support ongoing learning and proficiencyMINIMUM QUALIFICATIONSBachelor’s Degree in computer science, business, education, healthcare, or a related field AND at least two (2) years of experience working in an acute or ambulatory care settingMinimum one year of experience in either technical computer training or end-user application development or supportStrong understanding and experience in IT/computer/application support and analysisEquivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Become part of our team . Join our mission to make life healthier for everyone in our community.Compensation, Benefits and Position DetailsPay Range Minimum:$80,172.00 annualPay Range Maximum:$105,000.00 annualOther Compensation:-Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:First Shift (United States of America)Temporary or Regular?This is a regular positionFTE (Full-Time Equivalent):100.00%Union/Bargaining Unit:Not ApplicableAbout the UWWorking at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.Our CommitmentThe University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .