Senior Compliance Oversight Lead – Collections

TD Bank Group; Charlotte (NC); On-site; USD 91,000 - 146,000; Full time

Job summary

TD Bank US Compliance is seeking a Compliance Business Oversight Manager – Collections in Charlotte, NC. The role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints handling to ensure regulatory compliance and operational excellence in loan collections.

Experience across credit card, unsecured lending, and Auto finance collections is preferred. The candidate will provide advisory support, manage compliance risk, and guide analysts while aligning with

Qualifications

• Experience in credit card, unsecured lending, and auto finance collections.
• Strong understanding of applicable collections regulations (Reg F, Reg X, FDCPA, FCRA, SCRA).
• Experience with issues management, monitoring, and complaints handling.

Responsibilities

• Provide compliance advice and risk guidance for designated portfolios and functions.
• Lead regulatory reviews, inquiries, audits, and exams with minimal supervision.
• Develop and maintain compliance Center of Excellence programs aligned with risk philosophy.
• Support policy development, procedures, and governance in collections processes.
• Communicate effectively with business management and cross-functional partners.

Skills

Credit card collections

Unsecured lending collections

Auto finance collections

Education

Undergraduate degree or equivalent work experience

Job description

TD Bank US Compliance is seeking a Compliance Business Oversight Manager – Collections in Charlotte, NC. The role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints handling to ensure regulatory compliance and operational excellence in loan collections.

Experience across credit card, unsecured lending, and Auto finance collections is preferred. The candidate will provide advisory support, manage compliance risk, and guide analysts while aligning with