Senior Complex Claims Strategy Director

CNA Insurance; Massachusetts; Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking an experienced claims professional to manage the most complex commercial claims across auto, trucking, general liability and construction lines. The role is an individual contributor position working with senior leaders and may have national scope.

The ideal candidate will verify coverage, set reserves, negotiate settlements, and mentor peers while ensuring regulatory compliance and exceptional customer service.

Qualifications

• Bachelor's degree in related discipline; master's preferred.
• Minimum ten years of relevant claims experience.
• Insurance Adjuster License within 90 days, where applicable.
• CPCU or similar professional designation encouraged.

Responsibilities

• Manages the most complex commercial claims with multi-year loss exposure.
• Oversees coverage determinations and reserves with guidance from policy language.
• Leads investigations to determine compensability and damages.
• Negotiates settlements and coordinates with counsel on complex litigation.

Skills

Claim management

Negotiation

Communication

Analytical thinking

Leadership

Time management

Policy interpretation

Collaboration

Education

Bachelor's degree

Master's preferred

Tools

Microsoft Office

Claims software

Job description

CNA Insurance is seeking an experienced claims professional to manage the most complex commercial claims across auto, trucking, general liability and construction lines. The role is an individual contributor position working with senior leaders and may have national scope.

The ideal candidate will verify coverage, set reserves, negotiate settlements, and mentor peers while ensuring regulatory compliance and exceptional customer service.