Senior Complex Claims Consultant — Hybrid & Flexible

CNA Insurance; Chicago (IL); Hybrid; USD 72,000 - 141,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive benefits

Accommodations for disabilities

Job summary

CNA Insurance is seeking a Complex Claims Consultant to manage Large Law professional liability claims, from mid-sized firms to multinational practices. You will evaluate coverage, assess liability and damages, set reserves, negotiate settlements, and direct litigation in a collaborative team environment.

Eligible candidates typically hold a Bachelor's degree (JD preferred), with six years of relevant claims experience and a valid adjuster license.

Qualifications

• Thorough knowledge of commercial insurance policies, coverage and claim practices.
• Strong analytical mindset for evaluating liability, damages and reserves.
• Proven negotiation and settlement experience in complex claims.
• Excellent verbal and written communication for internal and external partners.
• Experience coordinating with legal and coverage teams on complex matters.

Responsibilities

• Manages an inventory of highly complex professional liability claims with specialized expertise.
• Ensures exceptional customer service by timely updates and effective interactions.
• Verifies coverage and establishes reserves by interpreting policy language.
• Leads investigations to determine compensability and damages with stakeholders.
• Develops and executes claim resolution strategies with counsel and partners.
• Establishes and manages claim budgets and resources for efficient resolutions.
• Mentors junior team members and shares knowledge in training.
• Maintains regulatory compliance and analyzes evolving industry trends.

Skills

Insurance knowledge

Analytical thinking

Negotiation skills

Communication skills

Litigation coordination

Education

Bachelor's degree or equivalent

JD preferred

CPCU designation preferred

Tools

Microsoft Office

Insurance claims software

Job description

CNA Insurance is seeking a Complex Claims Consultant to manage Large Law professional liability claims, from mid-sized firms to multinational practices. You will evaluate coverage, assess liability and damages, set reserves, negotiate settlements, and direct litigation in a collaborative team environment.

Eligible candidates typically hold a Bachelor's degree (JD preferred), with six years of relevant claims experience and a valid adjuster license.