Hybrid Complex Claims Consultant — Large-Law Liabilities

CNA Insurance; Boston (MA); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in Boston seeks a Complex Claims Consultant focused on Large Law claims, spanning mid-sized firms to multinational practices. The role manages complex legal malpractice claims, evaluating coverage, liability and damages, and directing litigation in a collaborative environment.

Successful candidates will work with claim leadership and partners to ensure timely reserves, negotiate settlements, and deliver high-quality service.

Qualifications

• Bachelor's Degree or equivalent experience; JD preferred.
• Typically a minimum six years of relevant experience in claim handling.
• Must have or be able to obtain an Insurance Adjuster License where applicable.
• Professional designations preferred (e.g. CPCU).

Responsibilities

• Manages an inventory of highly complex professional liability claims with technical expertise.
• Verifies coverage, establishes reserves, and reviews policy language.
• Leads investigations to determine compensability, liability and damages.
• Negotiates complex settlements and partners with counsel on litigation.
• Maintains documentation, budgets, and timely claim resolution.
• Mentors juniorClaim Professionals and shares expertise.

Skills

Commercial insurance

Communication skills

Analytical thinking

Negotiation

Policy interpretation

Team collaboration

Education

Bachelor's Degree or equivalent

JD preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance in Boston seeks a Complex Claims Consultant focused on Large Law claims, spanning mid-sized firms to multinational practices. The role manages complex legal malpractice claims, evaluating coverage, liability and damages, and directing litigation in a collaborative environment.

Successful candidates will work with claim leadership and partners to ensure timely reserves, negotiate settlements, and deliver high-quality service.