Hybrid Complex Claims Consultant — Legal Liability

CNA Insurance; Plano (TX); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in the United States seeks a Complex Claims Consultant focused on Large Law claims to manage and resolve complex legal malpractice matters, assess coverage, reserves, and settlements, and guide related litigation in a collaborative, high-expertise environment.

The role supports a flexible, hybrid work schedule from CNA office locations and requires strong analytical, negotiation and regulatory skills. Minimum six years in claims handling with a relevant degree are expected.

Qualifications

• Bachelor's Degree or equivalent experience. JD preferred.
• Typically a minimum six years of relevant experience, preferably in claim handling.
• Prior negotiation/litigation experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Professional designations preferred (e.g. CPCU).

Responsibilities

• Manages an inventory of highly complex professional liability claims, with exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company’s claim handling protocols.
• Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.

Skills

Complex claims handling

Negotiation

Analytical thinking

Communication skills

Team collaboration

Regulatory compliance

Education

Bachelor's degree or equivalent

JD preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance in the United States seeks a Complex Claims Consultant focused on Large Law claims to manage and resolve complex legal malpractice matters, assess coverage, reserves, and settlements, and guide related litigation in a collaborative, high-expertise environment.

The role supports a flexible, hybrid work schedule from CNA office locations and requires strong analytical, negotiation and regulatory skills. Minimum six years in claims handling with a relevant degree are expected.