Senior Complex Casualty Claims Resolver - Hybrid (Northeast)

Liberty Mutual Insurance; Marlton (NJ); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Liberty Mutual Insurance in Marlton, NJ seeks a Senior Complex Casualty Claims Resolution Specialist to oversee high-severity auto and homeowner’s liability claims, including complex liability questions and litigation.

The role is hybrid (2 days in office) if within 50 miles of hub locations; fully remote otherwise. Ideal candidates have 5+ years of complex claims experience and strong negotiating and communication skills to collaborate with legal teams and SIU.

Qualifications

• Must have expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Manages, investigates, and resolves claims within prescribed procedures and authority.
• Recommends ultimate resolution on assigned cases in excess of authority to local claims management and Home Office.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences as required.
• Communicates proactively and clearly with policyholders, witnesses, and claimants to gather information regarding claims.
• Responds to various written and telephone inquiries including status reports in a timely and professional manner.
• Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.
• Mentors at the direction of local management.

Skills

Complex casualty claims

Litigation experience

Analytical thinking

Negotiation skills

Communication skills

Judgment

Fast-paced environment

Empathy

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance in Marlton, NJ seeks a Senior Complex Casualty Claims Resolution Specialist to oversee high-severity auto and homeowner’s liability claims, including complex liability questions and litigation.

The role is hybrid (2 days in office) if within 50 miles of hub locations; fully remote otherwise. Ideal candidates have 5+ years of complex claims experience and strong negotiating and communication skills to collaborate with legal teams and SIU.