Senior Complex Casualty Claims Leader (Hybrid/Remote)

Liberty Mutual Insurance; United States; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work model

Job summary

Liberty Mutual Insurance in the Northeast region seeks a Senior Complex Casualty Claims Resolution Specialist to manage high-severity auto and homeowner liability claims, involving significant injuries, complex liability questions, attorney representation, and litigation.

This role emphasizes timely decisions within authority, collaboration with leaders, and opportunities to advance through continuous training, mentoring, and cross-functional exposure across claims operations.

Qualifications

• Must have expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.

Responsibilities

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
• Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences as required.
• Communicates proactively and clearly with policyholders, witnesses, and claimants in order to gather information regarding claims.

Skills

Complex claims handling

Litigation experience

Analytical thinking

Negotiation skills

Communication skills

Regulatory knowledge

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance in the Northeast region seeks a Senior Complex Casualty Claims Resolution Specialist to manage high-severity auto and homeowner liability claims, involving significant injuries, complex liability questions, attorney representation, and litigation.

This role emphasizes timely decisions within authority, collaboration with leaders, and opportunities to advance through continuous training, mentoring, and cross-functional exposure across claims operations.