Senior Complex Casualty Claims Leader (Hybrid)

Liberty Mutual Insurance; Plano (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work model

Job summary

Liberty Mutual seeks a Senior Complex Casualty Claims Resolution Specialist to manage high-severity auto and homeowners liability claims, including complex injuries and litigation. You will evaluate coverage, liability, and damages, coordinate with legal teams, and lead cases through to resolution.

The role emphasizes expert knowledge of complex claims, strong negotiation and communication skills, and the ability to work within a hybrid model (2 days in-office) near hub locations, including

Qualifications

• Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
• Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences as required.
• Communicates proactively and clearly with policyholders, witnesses, and claimants in order to gather information regarding claims.
• Responds to various written and telephone inquiries including status reports in a timely and professional manner.
• Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.
• Contributes to a culture of innovation, positivity, and engagement through collaboration, continuous improvement, and active participation in team initiatives.
• Effectively prepares and delivers presentations by gathering and organizing key information, identifying relevant facts and insights, tailoring content to the audience, and communicating information clearly, concisely, and professionally.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Responsible for managing the practices and billing activities of outside and in‑house counsel.
• May assist in the absence of the Claims Unit Manager, representing the company on matters involving state or federal regulatory agencies.
• May be involved in special projects and/or mentoring at the direction of local management.

Skills

Complex casualty claims

Litigation experience

Catastrophic injuries

Analytical thinking

Negotiation skills

Communication skills

Education

Bachelor's degree

Job description

Liberty Mutual seeks a Senior Complex Casualty Claims Resolution Specialist to manage high-severity auto and homeowners liability claims, including complex injuries and litigation. You will evaluate coverage, liability, and damages, coordinate with legal teams, and lead cases through to resolution.

The role emphasizes expert knowledge of complex claims, strong negotiation and communication skills, and the ability to work within a hybrid model (2 days in-office) near hub locations, including