Senior Community Association Manager

Keystone Pacific Property Management; Temecula (CA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Senior Community Association Manager to join their dynamic team in Temecula. This role offers the chance to lead a portfolio of community associations, ensuring exceptional client satisfaction and effective management of operations. The ideal candidate will possess strong leadership skills, a deep understanding of industry trends, and the ability to foster positive relationships with clients and stakeholders. With a commitment to continuous growth and development, this position provides a supportive environment for career advancement and personal fulfillment.

Benefits

Competitive Salary

Hybrid and Flexible working arrangements

Work-Life Balance

Opportunities for Career Growth

Training and Mentorship

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

PTO and Paid Holidays

Qualifications

• 4+ years of customer service experience required.
• Effective oral and written communication skills are essential.
• CAI or CACM designation preferred.

Responsibilities

• Oversee operations for a portfolio of community associations.
• Manage client satisfaction and account retention.
• Prepare association communications and newsletters.

Skills

Customer Service

Communication Skills

Problem Solving

Leadership

Industry Knowledge

Professionalism

Education

Bachelor's Degree

High School Diploma or GED

CAI or CACM designation

CMCA designation

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Senior Community Association Manager to join our amazing environment with an opportunity for continuous growth and development in our Temecula office! Please continue reading below.

Summary: The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

• Meet with Associations 1-2 times per week onsite.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Working extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Update association communications and ensure current information is displayed on the association bulletin boards, and website.
• Prepare association newsletter and/or other communication with owners and residents as required.
• Strong Knowledge of industry trends.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Client Satisfaction and Account Retention.
• Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Participates in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• CAI or CACM designation preferred.
• Must obtain passing score on Keystone Senior CAM test.
• Must have a valid California Driver’s License.
• Must have reliable transportation and the ability to drive to and from communities.
• 4 plus years of experience in customer service.
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem solving abilities.
• Comprehensive industry knowledge.
• Substantial office presence.
• Excellent interpersonal skills.
• Strong verbal and written communication.

Education and/or Experience:

• 2 to 4 years working in a Community Association Management role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.
• CMCA designation required.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.