Senior Community Association Manager

Association Services Inc.; Riverside (CA); On-site; USD 80,000 - 85,000; Full time

Job summary

An established industry player is seeking a Senior Community Association Manager to oversee community operations in Riverside. In this pivotal role, you will supervise the administration of community associations, interact with homeowners and board members, and ensure effective management practices are upheld. The ideal candidate will possess exceptional customer service skills and the ability to juggle multiple projects. Join a company recognized for its commitment to employee satisfaction and community impact, where your contributions will directly enhance the living experience of residents. This is a fantastic opportunity to make a meaningful difference in community management.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

Wellness Initiatives

Development Support

Qualifications

• Proficiency in Microsoft Office and customer service skills are essential.
• Experience in community management or related fields is required.

Responsibilities

• Supervise operations and administration of the community association.
• Act as a liaison with the Board of Directors and homeowners.
• Review financial reports and manage delinquency rates.

Skills

Customer Service

Conflict Resolution

Time Management

Communication Skills

Microsoft Office

Job description

Join to apply for the Senior Community Association Manager role at Associa

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Senior Community Association Manager (CAM) to join our team in Riverside, CA. As a Senior Community Association Manager, you will be responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation: 80-85K depending on experience

How will you make an impact?

• Supervising the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Performing/Directing administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensuring Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agenda.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitoring corporate and client delinquency rates and collections process for account portfolio.
• Attending Board meetings per the management agreement and community events as needed.
• Preparing Board packages according to established time frames.
• Ensuring Board of Directors is aware of legal actions involving the Association.
• Maintaining unit and contract files relating to the operations of the Association.
• Assisting Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 database, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinating and/or overseeing inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Overseeing the AP process in accordance with Associa home office processes and procedures.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality or other related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in Customer Service and conflict resolution.
• Able to work effectively with others in person and in group setting.
• Able to prioritize, manage time, and meet deadlines.
• Able to communicate effectively and professionally on phone, email, and in-person.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales