Senior Communications Strategist: AI, Design & Experience

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington/Wilshire area is seeking a Communications Senior Associate to support the Consumer & Community Banking Technology and Product & Experience Communications teams.

You will help leaders communicate strategy, priorities, and goals to inspire employees and clarify how AI and emerging tech transform customer and employee experiences. You will craft executive messaging, presentations, and town halls, translating complex topics into clear, human-centered narratives

Qualifications

• 5+ years in internal, corporate and/or executive communications in technology or financial services.
• Exceptional writing, editing, and storytelling skills.
• Demonstrated experience developing communications for senior leaders and supporting executive communications programs.
• Experience creating and executing communications strategies that influence awareness, understanding, and employee engagement.
• Strong presentation development skills, including constructing executive-ready PowerPoint presentations and leadership materials.
• Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
• Experience leveraging AI-enabled productivity tools responsibly to support content development, research, synthesis, and communications planning.
• Excellent judgment, attention to detail, and commitment to quality.

Responsibilities

• Partner with senior leaders, including the Chief Design Officer and Head of Product for Agentic Channel, to develop communications that advance strategic priorities and strengthen employee engagement.
• Draft and deliver executive-level communications, including presentations, talking points, organization announcements, videos, newsletters, site visit materials, leadership updates, and employee town halls.
• Translate complex technology, AI, design, and customer experience concepts into clear, compelling, and relatable communications for broad employee audiences.
• Identify and develop human-centered stories that showcase innovation, customer impact, employee contributions, and business outcomes.
• Develop and execute strategic communications plans aligned to business objectives and organizational priorities.
• Lead communications programs from strategy through content development, approvals, execution, and measurement.
• Support the planning and execution of employee engagement initiatives, town halls, AMAs, leadership meetings, site visits, and other large-scale communications moments.
• Create speaker briefings, event messaging, presentation content, and communication materials that lead participation and understanding.
• Leverage approved AI tools to accelerate research, synthesis, content development, editing, and audience-tailored communications.

Skills

5+ years of internal, corporate and/or

Exceptional writing, editing, and

Experience developing communications

Experience creating communications

Strong presentation development

Ability to manage multiple priorities

Experience leveraging AI-enabled

Excellent judgment, attention to

Education

BA/BS in Communications, Marketing, Journalism, Public Relations or related degree

Tools

PowerPoint

AI tools

Job description

JPMorgan Chase & Co. in Wilmington/Wilshire area is seeking a Communications Senior Associate to support the Consumer & Community Banking Technology and Product & Experience Communications teams.

You will help leaders communicate strategy, priorities, and goals to inspire employees and clarify how AI and emerging tech transform customer and employee experiences. You will craft executive messaging, presentations, and town halls, translating complex topics into clear, human-centered narratives