Communication Systems Technician III

Jobtailor; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a senior technical service professional to install, program, and maintain complex communication equipment for mission-critical customers. You will diagnose and repair wireless systems, design upgrades, perform FATP, and conduct site surveys while mentoring teammates and supporting pre- and post-sales activities.

The role requires extensive experience with radio theory, infrastructure components, and the ability to travel, lift up to 50 pounds, and work varying shifts.

Qualifications

• Minimum 5 years of technical service and installation experience; average of 10+ years.
• Proven track record overseeing all phases of installation, service, maintenance, and programming.
• Expert ability to diagnose, troubleshoot, repair, and maintain complex radio systems and wireless equipment.
• Strong understanding of radio theory and propagation characteristics.
• Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and signaling equipment.
• Willingness to learn and be mentored on new communications technologies and equipment.
• Ability to work indoors/outdoors in heat/cold, wet/dry conditions.
• Ability to lift up to 50 pounds and use PPE.
• Ability to provide on-call/24/7 support and occasional shifts/weekends.
• Ability to travel as necessary to support company and customer needs.

Responsibilities

• Install, program, and maintain complex communication equipment.
• Repair systems and restore communications for mission-critical customers.
• Design and upgrade customer systems using current technologies.
• Support and execute FATP.
• Perform site surveys and assessments for pre-sales delivery and post-installation.
• Optimize systems and conduct complex troubleshooting.
• Mentor and train the team on new technologies and equipment.
• Partner with customers and sales teams to prepare quotes, bids, and completion schedules.
• Complete assigned tickets properly and on time.
• Make minor electronic-circuitry modifications and deploy firmware updates.
• Build and maintain positive customer relationships and drive service-business growth and profitability as a primary customer interface.
• Lead continuous-improvement efforts and manage change.
• Serve in an on-call rotation and provide 24/7 technical support.
• Collaborate with the team, Service Manager, and customers.

Skills

Technical service experience

Installation expertise

Troubleshooting

Customer relationship management

Mentoring and training

Strong communication skills

Team collaboration

Willingness to learn

Job description

Responsibilities

• Install, program, and maintain complex communication equipment
• Repair systems and restore communications for public safety, hospitals, utilities, manufacturing, and other mission-critical customers
• Design and upgrade customer systems using current technologies and solutions
• Support and execute customer Functional Acceptance Test Plans (FATP)
• Perform and document site surveys and assessments for pre-sales delivery and post-installation
• Optimize systems and conduct complex troubleshooting
• Mentor and train the team on new technologies and equipment
• Partner with customers and sales teams to prepare quotes, bids, and completion schedules
• Complete assigned tickets properly and on time
• Make minor electronic-circuitry modifications and deploy factory software/firmware updates
• Build and maintain positive customer relationships and drive service-business growth and profitability as a primary customer interface
• Lead continuous-improvement efforts and manage change
• Serve in an on-call rotation and provide 24/7 technical support
• Collaborate with the team, Service Manager, and customers

Requirements

• Minimum 5 years of technical service and installation experience; average of 10+ years
• Proven track record executing and overseeing all phases of technical installation, service, maintenance, and programming
• Expert ability to diagnose, troubleshoot, repair, and maintain complex radio systems, communications centers, and other wireless systems/equipment
• Expert understanding of radio theory and propagation characteristics
• Thorough knowledge of infrastructure components including repeaters, mobiles, portables, and miscellaneous signaling equipment
• Strong communication skills for end users and third parties
• Willingness to learn and be mentored on new communications technologies and equipment
• Ability to work inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Ability to use personal protective equipment and lift equipment weighing up to 50 pounds
• Ability to occasionally ascend/descend a ladder and operate a motor vehicle
• Ability to provide on-call/24/7 technical support and work occasional second or third shifts and weekends
• Ability to travel as necessary to support company and customer needs

Core Competencies

Demonstrates expertise in installing, programming, and maintaining complex communication systems, with a strong focus on troubleshooting and optimizing radio systems and infrastructure components. Proven ability to mentor teams, manage customer relationships, and provide 24/7 technical support.

Highest-signal resume keywords

• Technical Service And Installation Experience
• Complex Radio Systems Troubleshooting
• Customer Relationship Management
• Functional Acceptance Test Plans (FATP)
• Mentoring And Training

ATS Optimization Keywords

Hard Skills

• Installation
• Programming
• Maintenance
• Troubleshooting
• Radio Theory
• Communication Systems
• Infrastructure Components
• Electronic-Circuitry Modifications
• Factory Software/Firmware Updates
• Site Surveys

Soft Skills

• Strong Communication Skills
• Team Collaboration
• Customer Interface

Industry Keywords

• Public Safety
• Utilities
• Manufacturing
• Mission-Critical Customers
• Wireless Systems
• Service-Business Growth
• Continuous Improvement