Communication Systems Technician II

Mobile Communications America; Anniston (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid time off

Holiday pay

Education incentives

Job summary

Mobile Communications America, located in Anniston, AL, is looking for an experienced Communication Systems Technician II. You will be responsible for diagnosing and fixing complex radio and wireless communication systems, supporting installation strategies, and providing technical support on-call. The ideal candidate will have at least 5 years of experience, particularly with P25 and MotoTRBO systems. Competitive benefits include medical and dental coverage, 401K, and paid time off.

Qualifications

• Minimum two (2) years, average of 5+ years of technical service and installation experience.
• Proficiency with radio equipment – installation, programming, and troubleshooting.
• Proven track record of providing hands‑on operational, technical, and installation support/service.

Responsibilities

• Diagnosing, troubleshooting, and solving complex equipment issues.
• Fixing the system and bringing communications back online.
• Partnering with customers to develop an installation strategy.

Skills

Technical service and installation experience

Proficiency with radio equipment

Strong communication skills

Hands-on operational support

P25 and/or MotoTRBO experience

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician II in the Anniston, AL area to support our fast‑growing Voice division.

We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

What You Will Be Doing

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues (e.g., two‑way radios, land mobile radios, P25 trunking systems, MOTOTRBO).
• Fixing the system when things go wrong and bringing communications back online to public safety, hospitals, and other mission‑critical customers.
• Partnering with customers to develop an installation/programming strategy and coordinating with the team to ensure access to required locations.
• Assisting in scoping out and quoting service, installation, and programming projects.
• Supporting the development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
• Serving in an on‑call rotation and providing 24/7 technical support.

What You Will Bring to the Team

• Minimum two (2) years, average of 5+ years of technical service and installation experience.
• Proficiency with radio equipment – installation, programming, and troubleshooting.
• Proven track record of providing hands‑on operational, technical, and installation support/service to complex radio and wireless communication systems.
• Extensive knowledge of radio theory, RF propagation characteristics at various frequency bands, and communication systems.
• Subscriber programming expertise and ability to program various radio types based on customer requirements.
• Strong communication skills with end users and third parties.
• P25 and/or MotoTRBO experience (required).

Your Environment and Physical Requirements

Work may be conducted inside and outside in heat/cold, wet/humid, and dry/arid conditions. Tasks include standing, walking, sitting, using hands, reaching, climbing stairs, operating equipment up to 50 pounds, and occasional ladder use. On‑call for critical systems maintenance may be required. First shift hours are Monday–Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

Travel Requirements

Primary customer support in Washington, DC, and Maryland. Traveling to job sites is required. A company vehicle will be provided. Valid driver’s license and successful MVR check required.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”