Senior Commercial Printing Account Manager

Prisma Graphic; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Prisma Graphic in Phoenix, AZ is seeking an experienced Commercial Printing Account Manager to orchestrate end-to-end production for assigned customer portfolios. You will connect Sales, Prepress, Production, and Shipping to ensure accurate job tickets, on-time delivery, and exceptional customer service.

The role requires deep print production knowledge, ERP proficiency, and a proven track record in managing complex jobs across departments.

Qualifications

• Minimum five years in commercial printing with three+ years in account management or production coordination.
• Strong understanding of prepress, offset and digital printing, finishing and shipping processes.
• Ability to manage multiple jobs, changing priorities, and tight deadlines across departments.
• Proactive problem-solving to anticipate production challenges and provide practical solutions.
• Excellent organizational and communication skills with focus on accuracy and customer service.
• Experience using print ERP or ERP-like systems to track tickets and production status.
• Proficient in Microsoft Office and able to manage data and communications effectively.

Responsibilities

• End-to-End Job Management: handle day-to-day operations for a customer portfolio from intake to delivery.
• Coordinate estimates, artwork, proofs, approvals, scheduling, and billing in ERP/workflow systems.
• Collaborate with Sales, Prepress, Production, and Shipping to keep jobs moving.
• Proactive WIP management to protect quality, cost, and delivery commitments.
• Maintain strong customer communication with timely updates and proactive issue resolution.
• Coordinate inventory, fulfillment, and direct mail requirements for accounts.

Skills

Commercial printing experience

Print production knowledge

Complex job management

Proactive problem-solving

Communication & accountability

Print ERP systems proficiency

Microsoft Office proficiency

Technology & continuous improvement

Education

Bachelor's degree in business administration/communications/graphic communications/print management

Tools

EFI Pace

Monarch

AI tools (Claude, Microsoft Copilot)

Job description

Prisma Graphic in Phoenix, AZ is seeking an experienced Commercial Printing Account Manager to orchestrate end-to-end production for assigned customer portfolios. You will connect Sales, Prepress, Production, and Shipping to ensure accurate job tickets, on-time delivery, and exceptional customer service.

The role requires deep print production knowledge, ERP proficiency, and a proven track record in managing complex jobs across departments.