Senior Commercial Printing Account Manager

Prisma Graphic Corporation; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Prisma Graphic Corporation in Phoenix, AZ is seeking an experienced Commercial Printing Account Manager to oversee a portfolio from order intake through delivery. You will coordinate cross-functionally with Sales, Prepress, Production, and Shipping to ensure on-time, accurate results.

You will translate customer requirements into production-ready tickets, monitor work-in-progress, and proactively communicate with clients to manage expectations.

Qualifications

• Five+ years in commercial printing, with account management or production coordination.
• Strong understanding of prepress, offset and digital printing.
• Skilled in managing multiple jobs under tight deadlines.
• Excellent communication and proactive stakeholder updates.
• Experience with print ERP systems and MS Office.

Responsibilities

• Manage day-to-day operational execution for assigned customers from intake to delivery.
• Translate requirements into production-ready tickets and coordinate proofs.
• Coordinate with Sales, Prepress, Production, and Shipping to align priorities.
• Monitor WIP and protect quality, cost, and delivery commitments.
• Maintain clear customer communication and proactive issue resolution.
• Coordinate inventory, fulfillment, and direct mail as needed.
• Identify workflow improvements and leverage technology to boost efficiency.

Skills

Commercial printing

Production coordination

Customer service

ERP systems

Microsoft Office

Education

Bachelor's degree

Tools

EFI Pace

Monarch

Job description

Prisma Graphic Corporation in Phoenix, AZ is seeking an experienced Commercial Printing Account Manager to oversee a portfolio from order intake through delivery. You will coordinate cross-functionally with Sales, Prepress, Production, and Shipping to ensure on-time, accurate results.

You will translate customer requirements into production-ready tickets, monitor work-in-progress, and proactively communicate with clients to manage expectations.