Senior Commercial Operations Specialist

Umicore Belgium; Riverside (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Umicore Belgium, a global advanced materials and recycling group, seeks a Customer Service & Order Support specialist in Riverside, OH. You will handle inbound inquiries, process orders for US markets, and coordinate shipping with a focus on accuracy and timely resolution.

You will maintain records, respond to refine requests, and collaborate with cross-functional teams to ensure exceptional service. This role emphasizes attention to detail, proactive communication, and a commitment to customer

Qualifications

• Experience in customer service or order processing is preferred.
• Strong communication and problem-solving skills.
• Ability to handle inbound calls and maintain accurate records.

Responsibilities

• Handle inbound customer support for US/Canada overflow calls.
• Process customer orders and coordinate shipping.
• Maintain accurate records including documentation.

Job description

Umicore Belgium, a global advanced materials and recycling group, seeks a Customer Service & Order Support specialist in Riverside, OH. You will handle inbound inquiries, process orders for US markets, and coordinate shipping with a focus on accuracy and timely resolution.

You will maintain records, respond to refine requests, and collaborate with cross-functional teams to ensure exceptional service. This role emphasizes attention to detail, proactive communication, and a commitment to customer