Commercial Operations Sr. Staff

Umicore Belgium; Riverside (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Umicore is seeking a Customer Service & Order Support specialist in Riverside, CA to handle inbound inquiries for US/Canada, enter orders, manage shipments, and support sales activities. The role emphasizes SAP data handling, accurate records, and collaboration with Production, Sales, and other teams.

The position is a replacement role offering opportunities to contribute to marketing initiatives, invoicing, and export documentation while maintaining rigorous safety and efficiency standards.

Qualifications

• Customer service experience handling inquiries and issues.
• Experience with order entry, pricing, quotations, and invoicing.
• Proficiency with SAP and data management.
• Strong Excel and Windows software skills.
• Excellent verbal and written communication; high attention to detail.

Responsibilities

• Provide inbound customer support for US/Canada overflow calls, including order inquiries and handling, refining requests, product information, complaints, and supply purchases.
• Process orders for US markets: picking, packaging, shipment coordination, and updating records.
• Manage shipping/receiving activities and ensure inventory accuracy.
• Support sales team with quotations, sales reports, market research, and business development.
• Prepare export documentation for shipments to Canada and coordinate logistics.

Skills

Customer Service

Order Management

SAP

Excel

Communication

Problem Solving

Education

High School Diploma

Tools

Oracle

Windows

Adobe

Job description

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

1. Customer Service & Order Support

• Provide inbound customer support for U.S. and Canada overflow calls, including order inquiries, refining requests, product information, complaint resolution, and supply purchases.
• Process customer transactions and maintain accurate records, including CARS documentation.
• Deliver exceptional customer service while ensuring timely and professional issue resolution.

2. Order Fulfillment, Shipping & Receiving

• Process customer orders for U.S. markets, including order picking, packaging, and shipment coordination.
• Manage shipping and receiving activities for products and refining materials.
• Ensure accurate inventory handling and compliance with established procedures.
• Support the Sales Manager and Sales Team with quotations, sales reports, trade show preparation, market research, and business development initiatives.
• Contribute to marketing activities that promote brand awareness and support revenue growth.

4. Promotional Activities

• Assist in the development and execution of promotional campaigns, including product launches, direct mail initiatives, advertising, and email marketing programs.

5. Reporting & Performance Tracking

• Prepare and maintain sales reports, KPI dashboards, activity tracking, performance metrics, and ad hoc business reporting.

6. Order Management & Customer Account Support

• Utilize company systems and software to support pricing, quotations, order entry, order conversion, and customer inquiry tracking.
• Maintain accurate customer and order information.

7. Export Documentation & Logistics Coordination

• Prepare export documentation for shipments to Canada.
• Coordinate transportation arrangements and schedule deliveries to ensure on-time service.

8. E-Commerce & Customer Portal Support

• Serve as a key resource for the online ordering portal by supporting testing, troubleshooting, customer inquiries, and continuous improvement initiatives.

9. Invoicing & Credit Administration

• Process daily invoicing activities.
• Prepare credit notes and miscellaneous invoices accurately and in a timely manner.

10. SAP Administration & Data Management

• Maintain accurate customer, pricing, quotation, and sales order information within SAP.
• Update product and refining pricing as required.

11. Business Development Support

• Conduct outbound calls to prospective, inactive, and existing customers as needed to introduce products, services, and promotional opportunities.

12. Training & Professional Development

• Maintain current product, process, and industry knowledge through ongoing training and professional development opportunities.

13. Cross-Functional Collaboration

• Work closely with Production, Sales, and other internal teams to support operational objectives and customer needs.

14. Health & Safety

• Actively promote a culture of care by collaborating on preventive measures and continuous improvement actions related to health and safety activities.

14. Other Duties

• Perform additional duties and projects as assigned to support business operations.

Who we are looking for

• Problem Solving Skills
• Excellent verbal and written communication skills.Can effectively communicate ideas and explanations regarding the products and services that we offer.
• Organizational skills & Analytical skills with the ability to multitask in a fast-paced environment.
• Computer literacy with advanced knowledge of SAP, excel and or Oracle and Windows operating system programs. Proficient in Adobe.
• Strong focus on efficiency and attention to detail are critical skills as product sold is high value.
• College preferred, however, does require a high school diploma or equivalent and 2-5 years of experience in the field or related area.Strong math skills are required.
• This is a replacement position.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?