Commercial Operations Sr. Staff Riverside, Rhode Island

Umicore Belgium; Riverside (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Umicore Belgium, a global advanced materials and recycling group, seeks a Customer Service & Order Support specialist in Riverside, OH. You will handle inbound inquiries, process orders for US markets, and coordinate shipping with a focus on accuracy and timely resolution.

You will maintain records, respond to refine requests, and collaborate with cross-functional teams to ensure exceptional service. This role emphasizes attention to detail, proactive communication, and a commitment to customer

Qualifications

• Experience in customer service or order processing is preferred.
• Strong communication and problem-solving skills.
• Ability to handle inbound calls and maintain accurate records.

Responsibilities

• Handle inbound customer support for US/Canada overflow calls.
• Process customer orders and coordinate shipping.
• Maintain accurate records including documentation.

Job description

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

1. Customer Service & Order Support

• Provide inbound customer support for U.S. and Canada overflow calls, including order inquiries, refining requests, product information, complaint resolution, and supply purchases.
• Process customer transactions and maintain accurate records, including CARS documentation.
• Deliver exceptional customer service while ensuring timely and professional issue resolution.

2. Order Fulfillment, Shipping & Receiving

• Process customer orders for U.S. markets, including order picking, packaging, and shipment coordination.
• Manage shipping and receiving activities for products and refining materials. ujefj