Senior Commercial Loan Servicing Specialist

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Loan Servicing Specialist to process and approve commercial loan transactions, ensuring accurate booking, funding, and settlement while collaborating with internal partners to resolve inquiries and meet productivity and quality targets.

This role requires attention to detail, customer focus, and comfort working across multiple loan servicing platforms, with opportunities to contribute to process improvements and growth within Central Money Movement.

Qualifications

• 1+ year in commercial loan servicing in a high-volume setting.
• Accurate loan booking, funding, and cash movement.
• Ability to compute interest and fee accruals.
• Experience with loan servicing platforms (Loan IQ, ACBS) or equivalents.
• Strong written and verbal communication; customer service mindset.

Responsibilities

• Book new loans and complete transactions on existing loans in accordance with established procedures.
• Review, validate, and process monetary loan transactions accurately and within service level expectations.
• Execute loan funding and related cash movements, including transfers to general ledger and deposit accounts as applicable.
• Calculate interest and fee accruals to support accurate billing and transaction processing.
• Track and manage incoming requests, ensuring timely updates and clear documentation.
• Research detailed inquiries from internal partners regarding previously processed transactions.
• Resolve transaction exceptions, rejects, and breaks by identifying root cause and coordinating next steps.
• Provide responsive customer support for high-volume and/or complex activities requiring cross-team coordination.
• Participate in project work and process improvement initiatives, including testing or working groups as needed.
• Maintain individual productivity and quality goals and complete other duties as assigned.

Skills

Detail-oriented

High-volume environment

Communication skills

Prioritization

Problem solving

Tools

Loan IQ

ACBS

Job description

JPMorgan Chase & Co. in Chicago seeks a Loan Servicing Specialist to process and approve commercial loan transactions, ensuring accurate booking, funding, and settlement while collaborating with internal partners to resolve inquiries and meet productivity and quality targets.

This role requires attention to detail, customer focus, and comfort working across multiple loan servicing platforms, with opportunities to contribute to process improvements and growth within Central Money Movement.