G2-1871437: Loan Servicing Analyst (LSLS05)

Testing Site - JPMC; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Loan Servicing Analyst to manage an assigned loan portfolio and ensure timely servicing in alignment with loan documents and internal controls.

The role emphasizes strong communication with stakeholders, critical thinking, and the ability to work in a fast-paced, deadline-driven environment. It offers full-time, in-office scheduling at 40 hours per week.

Qualifications

• Baseline knowledge of loan servicing operations and ability to interpret loan documents.
• Experience in managing conflicts and facilitating discussions to reach collaborative solutions.
• Strong critical thinking to analyze servicing processes and propose improvements.
• Proven track record in stakeholder management and driving mutually beneficial outcomes.
• Excellent time-management and organizational skills for high-volume workloads.

Responsibilities

• Interpret and analyze loan documents to apply terms correctly.
• Manage an assigned loan portfolio, monitor deadlines and complete servicing tasks.
• Communicate with internal and external stakeholders to address queries and conflicts.
• Identify issues in servicing processes and propose solutions within guidelines.
• Contribute to team projects and help implement strategies to improve efficiency.

Skills

Loan servicing operations

Stakeholder management

Time management

Critical thinking

Conflict resolution

Job description

G2-1871437: Loan Servicing Analyst (LSLS05)

Job Information

• Job Identification 210722513
• Job Category Lending Services
• Business Unit Commercial & Investment Bank
• Posting Date 03/13/2026, 05:27 PM
• Locations 8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
• Job Schedule Full time

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Job Description

Join the firm thatFORTUNE has named one of the top five “World’s Most Admired Companies” andLinkedInranked #1 out of 50 of thebest companies in the U.S.forbest places to work and grow your career.
As a Loan Servicing Analyst within JPMorganChase, you will manage an assigned portfolio of loans, ensuring the smooth operation of the loan lifecycle by interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will apply your knowledge of loan servicing to make informed decisions, guided by established practices and procedures. Your ability to manage conflicts, think critically, and build trusting relationships will be key in this role, along with demonstrating resilience in challenging situations and managing your time effectively. You will also begin to develop strategic planning skills in a supportive environment. This role offers opportunities for mentoring and development to grow your skills.
Job responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions.
• Manage assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasks.
• Facilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing.
• Apply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelines.
• Contribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing operations, with a focus on interpreting and applying loan documents.
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutions.
• Proven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelines.
• Experience in stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Proficiency in time management and organization, with the ability to efficiently manage multiple tasks and projects.

Preferred qualifications, capabilities, and skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong interpersonal relationship skills and a commitment to enhancing client satisfaction and service delivery.
• Exhibit flexibility and adaptability, maintaining a positive and optimistic attitude during periods of change and adjusting to shifting conditions and priorities.
• Demonstrate teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative in achieving common goals.
• Show a willingness to learn and receive direction, asking well-thought-out questions to enhance understanding and performance.
• Operate as a highly motivated self-starter with the ability to work independently, utilizing strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment while maintaining service level agreements.

Required or Additional Information:

• Visa sponsorship is not available for this position.
• Work schedules will be full - time in office, on a 40 - hour per week schedule.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.