Senior Commercial Lines Account Manager

CCD Cape Cod; Hyannis (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, Vision

401(k) with company match

PTO

Pet benefits

Job summary

Hilb Group in Hyannis, MA is seeking a motivated Commercial Lines Senior Account Manager for an in-office role. You will oversee a high-value book of business, act as the primary client liaison, and coordinate with carriers to secure favorable terms.

The ideal candidate has extensive insurance experience, strong communication and organizational skills, and the ability to work well with a team to drive client satisfaction and retention.

Qualifications

• High School diploma required; 7–10 years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills with ability to communicate via phone or email.
• Self-directed with good decision making and time management.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager.
• Handle inquiries regarding coverages, policy changes and general insurance questions.
• Process billing, service and endorsement requests and related paperwork.
• Serve as liaison between customer and carrier to ensure a mutually beneficial relationship.
• Manage renewals, review loss information, obtain updates, and negotiate renewal pricing when needed.
• Maintain knowledge of company systems and offerings.

Skills

Customer service

Sales

Communication

Team collaboration

Time management

Education

High School diploma

Tools

AMS360

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Senior Account Manager to join our team. This position will report to our agency located in Hyannis, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
• Maintain knowledge of all company systems and offerings

Qualifications

• High Schol degree required 7-10 years of experience in customer service and/or sales in the P&C insurance industry
• Strong interpersonal skills and ability to effectively communicate via phone or email
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
• Self-directed with good decision making and time management skills
• Proficient PC skills; knowledge of insurance software including AMS360
• Professional Designations preferred

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO
• An awesome team of professionals

Compensation

$100,000-$115,000/yr.

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.