Commercial Lines Account Manager

ISB ISB Insurance Services; Spring (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Life Insurance

401(k) with company match

Generous PTO

Job summary

Hilb Group in Bellville, TX is seeking a motivated Commercial Lines Account Manager. The role involves managing client accounts and handling inquiries about insurance coverages. The ideal candidate will have over 3 years of experience in property & casualty insurance, strong interpersonal skills, and be proficient in AMS360.

As a significant player in the insurance market, Hilb Group offers a service-driven culture that supports professional development and offers a comprehensive benefits package.

Qualifications

• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Ability to communicate effectively via phone or email.
• Good decision-making and time management skills.

Responsibilities

• Manage an assigned book of business as primary client relationship manager.
• Handle inquiries regarding insurance coverages and policy changes.
• Act as liaison between customer and carrier.

Skills

Customer service experience

Sales experience in insurance

Strong interpersonal skills

Listening skills

Proficient in AMS360

Education

High School degree

Tools

AMS360

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service‑driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Bellville, TX. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in‑office position.

Responsibilities

• Proactively manage an assigned book of business, acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes, and general insurance questions related to lines of business.
• Handle billing, service, and endorsement requests and process necessary paperwork associated with requested changes.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question‑based selling and retention techniques.
• Self‑directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Benefits

• Company Paid Life Insurance, Long‑Term and Short‑Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

Equal Employment Opportunity

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.

Founded in 2009, Hilb Group is a Top 25 middle‑market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.