Senior Commercial Lines Account Associate (Remote)

Insurance Office of America; Virginia (MN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off

Job summary

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to support account teams with administrative tasks, policy renewals, and client service. You will manage endorsements, submissions, and proposals while ensuring accuracy and timely processing.

The role emphasizes strong communication, organization, and problem-solving skills, with remote work within Eastern/Central time zones and occasional on-site needs in Longwood, FL. IOA values integrity and client focus.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Strong knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CISR) preferred.
• Excellent communication, problem-solving, and multitasking abilities.

Responsibilities

• Provide administrative and customer service support to the account team and producers.
• Track policy expirations and ensure renewals are processed on time.
• Handle endorsements, audits, cancellations, and policy binders.
• Research clients, gather underwriting information, and prepare proposals.
• Review contracts to confirm proper coverages and manage AR.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity to ensure timely completion and clear communication.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

MS Office

Education

High School Diploma

CISR preferred

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to support account teams with administrative tasks, policy renewals, and client service. You will manage endorsements, submissions, and proposals while ensuring accuracy and timely processing.

The role emphasizes strong communication, organization, and problem-solving skills, with remote work within Eastern/Central time zones and occasional on-site needs in Longwood, FL. IOA values integrity and client focus.