Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Company-paid health insurance

403(b)/401(k) with employer match

Job summary

Insurance Office of America, Inc. in Pittsburgh is seeking an Commercial Insurance Account Manager across experience levels.

You will provide day-to-day client service, support policy administration, and help retain and grow client relationships within our account management career path. Ideal candidates have 5+ years of commercial insurance experience or 3+ years in account management, plus an active P&C license.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.

Skills

Account management

Customer service

Communication

Analytical skills

Organizational skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Active insurance license

Tools

Agency management systems

Job description

Insurance Office of America, Inc. in Pittsburgh is seeking an Commercial Insurance Account Manager across experience levels.

You will provide day-to-day client service, support policy administration, and help retain and grow client relationships within our account management career path. Ideal candidates have 5+ years of commercial insurance experience or 3+ years in account management, plus an active P&C license.