Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Scranton (Lackawanna County); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential

Company-paid health insurance

401K with employer match

Job summary

Insurance Office of America, Inc. in Scranton seeks a Commercial Insurance Account Manager with 5 to 10+ years of commercial insurance experience and an active P&C license. Multiple levels available: Account Manager, Senior Account Manager, and Senior Account Executive, focusing on construction and contractors.

The role emphasizes day-to-day client service, policy administration, renewal submissions, and retention. Strong communication and technical knowledge are essential for success.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• CIC or equivalent designation preferred.
• High School Diploma or equivalent.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Account management

Insurance industry experience

Active insurance license

Knowledge of insurance products

Customer service

Communication

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. in Scranton seeks a Commercial Insurance Account Manager with 5 to 10+ years of commercial insurance experience and an active P&C license. Multiple levels available: Account Manager, Senior Account Manager, and Senior Account Executive, focusing on construction and contractors.

The role emphasizes day-to-day client service, policy administration, renewal submissions, and retention. Strong communication and technical knowledge are essential for success.