Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Diamond Bar (CA); Híbrido; USD 60.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career”

Respectful culture and work/family–bal

Community service commitment

Supportive teammates and rewarding env

Descripción de la vacante

Insurance Office of America is seeking an experienced Commercial Insurance Account Manager to join our Account Management career path across multiple levels. The role emphasizes day-to-day client service, renewal management, policy administration, and ensuring timely, accurate service delivery for a diverse book of business.

Responsibilities include client inquiries, policy changes, endorsements, billing support, and renewals.

Formación

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsabilidades

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.

Conocimientos

Account management

Insurance license

Insurance products knowledge

Customer service

Communication

Analytical skills

Educación

High School Diploma or equivalent

CIC designation preferred

Descripción del empleo

Insurance Office of America is seeking an experienced Commercial Insurance Account Manager to join our Account Management career path across multiple levels. The role emphasizes day-to-day client service, renewal management, policy administration, and ensuring timely, accurate service delivery for a diverse book of business.

Responsibilities include client inquiries, policy changes, endorsements, billing support, and renewals.