Senior Commercial HVAC Service & Ops Leader

Carrier; Baltimore (MD); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Job summary

Carrier Global Corporation is seeking a Service Manager to lead field technicians and operations, driving efficient execution of maintenance, repair, overhaul, and installation projects. The role focuses on exceeding customer expectations while meeting revenue and margin targets, with emphasis on relationship management and safety.

The ideal candidate will have strong knowledge of commercial HVAC, capability in talent development, and hands-on field operations experience, with leadership

Qualifications

• High School diploma or GED.
• Must have a valid Driver’s License.
• 5+ years of experience managing/leading a team of technicians.

Responsibilities

• Lead field technicians and operations to meet maintenance, repair, and installation goals.
• Monitor KPI performance and drive improvements in field operations.
• Ensure health, safety and environmental compliance within service team.
• Manage schedules, dispatch, and customer relations to ensure satisfaction and retention.

Skills

Team leadership

Project coordination

Customer relationship

Education

High School diploma or GED

Bachelor’s degree in Business Management or Engineering (preferred)

Tools

Salesforce.com

ServiceMax

ERP systems

MS Word

MS Excel

Outlook

Job description

Carrier Global Corporation is seeking a Service Manager to lead field technicians and operations, driving efficient execution of maintenance, repair, overhaul, and installation projects. The role focuses on exceeding customer expectations while meeting revenue and margin targets, with emphasis on relationship management and safety.

The ideal candidate will have strong knowledge of commercial HVAC, capability in talent development, and hands-on field operations experience, with leadership