Commercial HVAC Service Manager

Carrier Global Corporation; Bartlett (TN); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Time off and Leave

Disability Insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation is seeking a Service Manager to lead field technicians and operations, driving maintenance, repair, and installation projects to exceed customer expectations while achieving revenue and margin targets. The ideal candidate will bring a strong understanding of commercial HVAC, plus experience in talent development, field operations, and safety.

A Bachelor’s degree and 5+ years in HVAC are preferred; strong leadership and communication are essential for success in this

Qualifications

• High School diploma or GED.
• Valid Driver’s License.
• 5+ years of experience in the Commercial HVAC industry.

Responsibilities

• Lead field technicians and operations to ensure maintenance, repair, overhaul, and installation projects meet targets.
• Manage KPI performance and field operations; join DMB meetings daily to discuss progress.
• Ensure EH&S compliance and provide training for a safe work environment.
• Review work orders, invoices, and time reports for accuracy and AR management.
• Recruit, interview, hire and train technicians to meet workload demands.
• Meet with customers in the service territory to ensure satisfaction and retention; pursue additional opportunities.

Skills

Team leadership

Education

Bachelor's degree in Business Management or Engineering

Tools

SalesForce.com

ServiceMax

ERP

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

Key Responsibilities

• Responsible for ensuring Service & Optimization guidelines & best practices are followed.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.
• Forecast, monitor, and document financial performance against plan.
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Manages more experienced team according to established programs and objectives.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Required Qualifications

• High School diploma or GED
• Must have a valid Driver’s License
• 5+ years of experience in the Commercial HVAC industry

Preferred Qualifications

• 5+ years of experience managing/leading a team of technicians
• Bachelor's degree in Business Management, Engineering preferred.
• Working knowledge and understanding of commercial HVAC systems.
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.