Senior Commercial Claims Advocate

Hub International; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Retirement plan

Paid time off

Wellbeing program

Career growth

Job summary

HUB International in Baton Rouge is seeking a Commercial Claims Advocate to provide claim consulting and management for clients, including escalated claims and carrier relationships.

You will oversee commercial property and casualty losses, lead claim meetings with clients and carriers, and apply your 5+ years of commercial insurance experience to improve outcomes. The role requires strong communication, confidentiality, and collaboration across teams.

Qualifications

• Minimum 5 years of experience in commercial insurance claims or underwriting.
• Superior customer service, analytical, problem solving and conflict resolution skills.
• Excellent written and verbal English communications skills.
• Strong multi-line knowledge and technical understanding of coverage forms.
• Proficiency with computer systems including Microsoft Office and automated agency management systems.
• Ability to read and analyze diverse coverage forms.
• Ability to work in fast-paced, multi-tasking environment.
• Maintain the highest level of confidentiality and discretion.

Responsibilities

• Provide outstanding senior claim advocacy services to clients as assigned
• Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
• Oversee the commercial property and casualty losses for the agency
• Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
• Develop and maintain positive relationships with insurance carrier partners
• Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process
• Keep an updated record with the required claim information
• Update internal staff on claim issues as necessary
• Assist clients and agency personnel with the development of claim reports analysis as needed

Skills

Commercial insurance

Customer service

English communication

Coverage forms knowledge

Analytical thinking

Problem solving

Fast-paced environment

Confidentiality

Education

Risk Management/Business degree

Professional certification

Tools

Microsoft Office

Agency management systems

Job description

HUB International in Baton Rouge is seeking a Commercial Claims Advocate to provide claim consulting and management for clients, including escalated claims and carrier relationships.

You will oversee commercial property and casualty losses, lead claim meetings with clients and carriers, and apply your 5+ years of commercial insurance experience to improve outcomes. The role requires strong communication, confidentiality, and collaboration across teams.