Senior Commercial AV Field Technician

AVDG - GC Pro/Custom House; Chicago (IL); On-site; USD 51,000 - 61,000; Full time

Benefits offered by this job

gig leave time off for music

Medical

Dental

Vision

401K + company match

Mental health support

Paid sick/holiday/vacation

Employee discount program

Tuition reimbursement options

Job summary

Guitar Center Company is seeking a Service Technician to support our Service Department and act as the face of the company with clients. You will ensure AV systems are working at optimal performance and efficiently handle service calls, escalations, and project duties.

The role requires hands-on installation, training clients, and performing preventative maintenance. Travel may be required; pay rate is $37–$44 per hour depending on experience and background.

Qualifications

• Minimum 2+ years of relevant experience in the Commercial AV industry environment.
• Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
• Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety

Responsibilities

• Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
• Provide training to clients on the use of AV systems
• Engage in preventative maintenance visits to maintain client systems
• Perform equipment delivery and associated responsibilities
• Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
• Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshooting
• Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
• Provide detailed reporting at the end of each service call for record- keeping
• Additional duties as assigned.

Skills

AV industry experience

Control systems AMX/Crestron

Windows/Mac proficiency

Apple IOS familiarity

Pre-wire stage knowledge

Job description

Guitar Center Company is seeking a Service Technician to support our Service Department and act as the face of the company with clients. You will ensure AV systems are working at optimal performance and efficiently handle service calls, escalations, and project duties.

The role requires hands-on installation, training clients, and performing preventative maintenance. Travel may be required; pay rate is $37–$44 per hour depending on experience and background.