AV Service Technician — On-site Support & Training

AVDG LLC; New York (NY); On-site; USD 61,992 - 71,635; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plus company match

Mental health support

Paid time off

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is seeking a Commercial Service Technician to join the Service Department. You will be the face of the company, supporting clients and ensuring AV systems perform at peak levels.

You will handle service calls, client escalations, and project-related tasks with a focus on quality and timely execution. The role requires hands-on experience with commercial AV systems, control platforms, and field installations.

Qualifications

• Minimum 2+ years in Commercial AV environment.
• Experience with control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante).
• Advanced PC/Mac skills and familiarity with Windows/Mac OS apps.
• Familiarity with Apple iOS products for interfacing with networks.
• Solid understanding of pre-wire, trim, final phases and site safety.

Responsibilities

• Servicing and troubleshooting commercial automation systems (conference room video, audio, lighting, shades).
• Provide client training on AV systems.
• Attend preventative maintenance visits.
• Carry out equipment delivery and associated tasks.
• Perform on-site wiring, connectors, mounting and TV installation.
• Install and troubleshoot control programs (AMX/Crestron/Extron).
• Communicate with clients to determine issues and resolutions.
• Provide detailed end-of-call reports.

Skills

Commercial AV experience

Control systems AMX Crestron Extron&D—

Windows/macOS navigation

Apple iOS interfacing

Field installation workflows

Tools

AMX

Crestron

Extron

Dante

Job description

Guitar Center is seeking a Commercial Service Technician to join the Service Department. You will be the face of the company, supporting clients and ensuring AV systems perform at peak levels.

You will handle service calls, client escalations, and project-related tasks with a focus on quality and timely execution. The role requires hands-on experience with commercial AV systems, control platforms, and field installations.